Suzanne Rice Email & Phone Number

Atlanta, Ga, Us

Uniondale, Ny, Us

Wood Dale, Il, Us

Puteaux, Fr

General Accounts

Puteaux, Fr

 Develop current business and grow existing business while increasing overall profit.  Prepared all shipping and commercial paperwork for all international shipments. Assist sales team with RFQ, customer service, troubleshooting, and problem-solving to meet organization goals. Order tracking-Interface with third-party logistics, vendors, shipping carriers, and internal export operations team members on a day-to-day basis to ensure that customers' requirements are fulfilled. Provide customer service support to internal and external customers relative to routing, tracking, and service performance for all international logistics activities.

Hedehusene, Capital Region, Dk

 Utilized creative problem solving and analytical skills to assist employee with difficult task and providing feedbacks. Worked well under pressure as a self-starter; handled multiple tasks and worked across many accounts, projects, and issues to prioritize effectively. Proactively maintained customs regulations and relevant laws to ensure smooth and effective delivery of service. Ensured US regulatory compliance and requirements by administering company policies and procedures and by establishing audit procedures. Demonstrated leadership, people, and process management skills to ensure service levels are met in a timely manner.

 Acted as an account coordinator for Bayer Pharmaceuticals to oversaw customer credit lines and collections. Arranged temperature to controlled and direct IATA shipments to all worldwide destinations.  Developed highly empathetic client relationships and accompanied management on yearly client reviews. Ensured regulatory and documentation requirements were accurately processed, dispatched, and released to forwarders, carriers, agents, and customers in a timely manner.

 Confirmed POD details with foreign offices / destination agents.  Prepared, handled, and processed shipment documentation- master air waybills, commercial documents, and customs/regulatory documents. Completed coordination between all applicable parties for all air export shipments for customers; ensures timely bookings with airline on customer behalf. Managed all aspects of the export air operations, familiar with all aspects of air import operations, negotiated export rates with the airlines.