Suzanne S J Email and Phone Number

Responsible for Business Development and Recruiting life cycle.Identifying new clients with great research and communication.Building clients pipeline and creating a great portfolio.Building relationships with clients based on our past experiences and communication.Build relationship, with the goal to be the vendor of choice. Overseeing customer account Management, including negotiating contracts and agreements to maximize profit. Manage end to end Customer… Show more Responsible for Business Development and Recruiting life cycle.Identifying new clients with great research and communication.Building clients pipeline and creating a great portfolio.Building relationships with clients based on our past experiences and communication.Build relationship, with the goal to be the vendor of choice. Overseeing customer account Management, including negotiating contracts and agreements to maximize profit. Manage end to end Customer relationships, Customer Engagement, Vendor Management, Supply Chain, and Recruiting life cycle. Understanding and Managing all staffing requirements form across all Industries.Managing a portfolio of 20 key accounts, resulting in 30% increase in revenue and a 20% increase in customer satisfaction scores.Developed and delivered presentations to Senior executive, resulting in acquisition of 10 plus new clients and $2M in business.Partner with client to support all staffing needs of the business and to implement appropriate long-term staffing goals. Planning and organizing daily to exercises our long-term strategies.Drive aggressive growth and profitability in a sustainable manner.Great Knowledge of industries and clients' need. Experience managing multiple, competing priorities, duties, and/or projectsExcellent project-management and time-management skillsAbility to work well independently and within a team environment.Managing a team of 15+ recruiters for both IT, Non-IT, Healthcare etc.Prepare reports on account statusAssist with challenging client requests or issue escalations as neededAdvance knowledge of Microsoft Office (MS Word, Excel), Outlook etc. Show less

• Conduct research to identify new markets and customer needs.• Arranging business development meetings with prospective clients• Promote the company’s products/services addressing or predicting clients’ objectives• Maintaining all clients by networking, cold calling, Emails, or other means of generating interest from potential clients.• Responsible to keep long-term organizational strategic goals, builds key customer relationships by identifying business… Show more • Conduct research to identify new markets and customer needs.• Arranging business development meetings with prospective clients• Promote the company’s products/services addressing or predicting clients’ objectives• Maintaining all clients by networking, cold calling, Emails, or other means of generating interest from potential clients.• Responsible to keep long-term organizational strategic goals, builds key customer relationships by identifying business opportunities.• Prepare and submit sales activity reports and sales forecasts on weekly and daily basis.• Submit weekly progress reports and ensure data is accurate.• Within a span of 1 years, successfully closed 9 New Accounts.• Being rewarded as Most Valuable Person within the Organization. Show less

• Worked as a Resolution expert in US Phone support for all consumer segments.• Responsible for delivering A grade Customer experience.• To recognize the customers issue and solve them under company’s guidelines and polices.• Helping customer with new, refurbished or replacement product.• Helping customer by replacing the products or reverse erroneous fees if needed. • Making sure the customers issue is resolved with excellent customer service satisfaction… Show more • Worked as a Resolution expert in US Phone support for all consumer segments.• Responsible for delivering A grade Customer experience.• To recognize the customers issue and solve them under company’s guidelines and polices.• Helping customer with new, refurbished or replacement product.• Helping customer by replacing the products or reverse erroneous fees if needed. • Making sure the customers issue is resolved with excellent customer service satisfaction (FCR).• Keeping great follow up through emails and call.• Ensure customer queries and concerns are accurately addressed over chats, emails, or calls.• Supported the team and handled escalations in the absence of the support function. Show less

• Customer Service and Travel consultant with great communication skills.• Handling customer Care related issues, Reservations, flight booking, Web site support, Bulk bookings, Navigation, Notification, Re-booking, Credit card verification and Queues Management.• Research all information regarding weather conditions, local customs, language, currency, and events to make the journey enjoyable.• Provide exceptional customer service with planning and booking business/leisure… Show more • Customer Service and Travel consultant with great communication skills.• Handling customer Care related issues, Reservations, flight booking, Web site support, Bulk bookings, Navigation, Notification, Re-booking, Credit card verification and Queues Management.• Research all information regarding weather conditions, local customs, language, currency, and events to make the journey enjoyable.• Provide exceptional customer service with planning and booking business/leisure trips.• Handling Reservations for flights, hotels, cars & packages (International and Domestic) • Handling Refund and Cancellation of Domestic/International Air Tickets and reservation. • Designing & Preparing Itineraries & Outbound Holiday packages for customers.• Creating accurate, cost-effective travel arrangements for customers by expertise and ideas for designing itineraries.• Communicate with customer via phone or mail about the travel itineraries and address any concerns or questions they may have during or after their trip.• Educate the clients regarding the cancellation policy, refunds, or any penalties.• Supporting email management for all corporate and travel agent queries. • Supervising new training teams as a mentor• Supervised trainings on various topics for new joiners.• Handling Ownership Team.• Sharing data on daily bases . Show less

* Handling customer queries regarding Registration, New connection, Credit check, Help desk etc.* Handle inbound and outbound calls according to defined quality, standards, policies and procedures.* Deliver excellent customer service and ensure customer satisfaction in all calls.* Attend to customer queries, concerns and complaints and provide first time call resolution.* Up selling Data bundles (pop)* Escalate calls if necessary and follow proper protocols.* Ensure… Show more * Handling customer queries regarding Registration, New connection, Credit check, Help desk etc.* Handle inbound and outbound calls according to defined quality, standards, policies and procedures.* Deliver excellent customer service and ensure customer satisfaction in all calls.* Attend to customer queries, concerns and complaints and provide first time call resolution.* Up selling Data bundles (pop)* Escalate calls if necessary and follow proper protocols.* Ensure compliance to all company policies and procedures.* Keep oneself updated, aware of, and compliant to all Company policies and procedures at all times.* Taking care of 40% sales target for POP (selling dongle, data packages, calling packages etc)* Make sure the sale target is been meet at the end of month.* Supported new training batches as a senior mentor.* Worked with different LOB within the organisation (customer care, Billing, Sales etc) Show less

• British Telecommunication and Primus process.• Doing research from google and from various portals to find potential customers.• Dialing 100+ Customers daily to pitch our product.• Sales Specialist for BT with all-round technical and excellent commercial knowledge of industries.• Speaking with customers on various languages like (English, Bengali, Hindi, Punjabi etc)• Maintaining and developing good relationship with customers through personal contact or meetings or via… Show more • British Telecommunication and Primus process.• Doing research from google and from various portals to find potential customers.• Dialing 100+ Customers daily to pitch our product.• Sales Specialist for BT with all-round technical and excellent commercial knowledge of industries.• Speaking with customers on various languages like (English, Bengali, Hindi, Punjabi etc)• Maintaining and developing good relationship with customers through personal contact or meetings or via telephone or emails etc.• Responsible for onboarding new clients and achieving monthly target as designed.• Reviewing own performance and always aim at exceeding the given sales target.• Record sales and order information and report the same to the sales Manager. Show less