BIRST, INC. (AN INFOR COMPANY) – San Francisco, California April 2015 to PresentGartner ranked cloud-based business intelligence and analytics provider: acquired by Infor June 1, 2017 for 200+ M, 15,000 employees.Principle Education Content DeveloperCreate and update educational training materials to ensure user excellent experience and success and scope education needs and requirements for new customers of Birst's complete suite of Business Intelligence products.• Manage the Education documentation team. • Project manage and develop new advanced on demand learning curriculum for learning management system.• Work with engineering product managers to document and provide training materials for new products and features, resulting in 12% increase in click-through on free trial introductory training.• Develop and maintain new training documentation templates.• Work with instructors to update instructor led training materials as product is updated.

Freelance Graphics and Illustration for clients:WRA (for US Fish and Wildlife Service); Juniper Networks, inc.; Tamalpais Union High School; Marin Jewish Community Center; Kensington; Gail Price, Ph.D; Global Language Programs; Shophoppers.com; Degussa Chemical Manufacturing, Inks and Colorants Division; Wetlands Research Associates; pro bono work for InvisibleManMarketing

Multinational banking and financial services holding company; $86.08 billion, 269,200 employees.Writer/Editor, Wholesale Internet Services groupProvided editorial support across Wholesale Internet Services products, a full line of client-facing online banking and financial services. Created and maintained product documentation, help guides, instructional guides, tutorials, online error messaging.• Created templates for wireframe documentation of all product sites’ IA and content.• Created and maintained error messaging, instructional text, and user guidelines.• Created and updated user guides and online training for wholesale customers.• Documented editorial processes for creation of training manuals.• Maintained SharePoint team site.• Created process documentation library for Editorial team training and resource manuals.

Web Project Manager and Information Architect, Human ResourcesCoordinated with all HR departments to create, edit and publish intranet content in alignment with company-wide mandate to model internal employee experience on client-facing user experience • Managed HR intranet content rationalization and optimization from SharePoint 2007 to 2010 • Redesigned Facilities Flexible Workplace content to simplify and organize information for Remote Workforce initiative, resulting in 7% increase in adoption by managers.• Worked across all HR departments to create, update and publish simplified user-friendly content; converted PDFs and print documents to HTML to improve content usability.• Updated UI to simplify navigation for Performance Management, resulting in an 18% increase in on-time, accurate manager submissions.• Updated Learning and Development UI, resulting in 9% increase in employee enrollment.• Developed banners and iconography for HR to consolidate and implement internal branding objectives (Intuit).• Created process documentation in Teamspace library for HR SharePoint publishers

Content Specialist – SharePoint Intranet AdministratorTasked to create and manage global HR intranet presence. Architected HR intranet solutions to increase quantity of self-service options while improving information accuracy and ease of use.• Managed HR intranet content optimization rationalization from SharePoint 2003 to 2010• Redesigned HR intranet sites; interviewed SMEs to clarify content and improve organizational structure, increasing positive user reviews by 12%• Managed HR self service, benefits, and policy content, reducing service calls by 8%

Content Specialist – Technical Writer, Publisher - IT (2010)Responsible for improving user experience in self-service IT intranet, enhancing user satisfaction and decreasing Helpdesk tickets:• Reworked Self-Service IT intranet content by interviewing SMEs to distill and simplify instructional content site-wide. • Created and managed information architecture, content and navigation structure for IT Central – a one-stop shop for self-help information.• New content and layout reduced IT Helpdesk tickets by 11%.• Created print and web marketing collateral for internal IT Self Service campaign. Content Manager – Intranet Administrator, Information Architect - HR (2007 to 2009)Oversaw the intelligence gathering and implementation of a new globalized HR intranet site; created, updated and maintained HR intranet content; supported internal Employee Communications team: • Gathered user and business requirements; designed new site-wide architecture, content organization, navigation, and oversaw development of a single user resource for global HR benefits and policy information. • Created architecture for globalization of benefits and policy intranet resources, meeting corporate objective of reduction in legal exposure.• Led HR intranet rebranding and content rationalization site-wide, decreasing calls to HR Business Partners by 9%• Edited and published internal news articles for Employee Communications team, improving employee awareness of corporate news and generating increased positive feedback from internal readers.• SharePoint Teamspace administrator and instructor for HR Business Partner user groups.

Maintained signage databases, updated and created sale signage for weekly and monthly sales cycles. Developed a streamlined signage ordering process for team leaders to request their sales materials. Worked with regional designers to create and implement themed seasonal sales materials.Worked with the Community Outreach Manager to create signage and advertising for in-store or store-sponsored events and classes