Suzanne Schwarz Email and Phone Number

● Performed frequent data analyses to develop customer service department process, increasing the number of loans by 30% ● Reported directly to CEO & COO● Drafted the Standard Operating Procedures for the entire company (22 employees) in regards to HR/Tax/Process/Legal● Organized new hire orientations, streamlined employee onboarding, conducted trainings for over 10 employees● Created a database to track over 2,000 daily calls to improve and increase customer satisfaction● Hired 11 candidates after interviewing over 100 applicants for the customer service and loan departments● Supervised the underwriting team to mitigate risk for the company ● Managed a team of 8 loan processors and customer service representatives● Ran weekly meetings to promote teamwork and ensure the team was effectively communicating with one another

● Taught English as a Second Language writing classes for 25-30 adults with beginning English literacy skills● Observed and tracked student progress by using both formal and informal assessment; 90 percent of students increased their English language proficiency by at least one level

• Taught English as a Second Language classes for 20 adults per module with varying English language and literacy skills• Developed and delivered comprehensive curriculum catered specifically to classes of 18-20 adults ranging in level; majority of students increased their level of proficiency by at least one level • Developed both formal and informal assessments to measure student progress

• Chairperson of all programming and recruitment committees for the chapter's 1,000 plus members, directly responsible for the supervision of all of the Association’s programs and activities• Organized all aspects of member events, including securing venues, creating and sending invitations and arranging entertainment and food service • Organized the Educator Networking Event, introducing 20 alumni in the field of education to fellow educators• Instated a philanthropic relationship between the Association and a high needs Charter School in Harlem, including organizing ongoing donations, collected and delivered school supplies for over 100 children• Led the Association’s efforts to foster and maintain relationships with the Association’s Board members and volunteers through hosting at Board meetings and organizing ongoing Alumni events

• Created and maintained budget and billing summaries for annual fees of $5 million for 44 international KPMG member firms globally, including, but not limited to, the tracking of individual budgets up to $1 million • Maintained Request For Proposal documents in KPMG’s online database for the Global Grants Practice, working with international non-governmental organizations and private foundations to deliver sustainable and effective programs to the developing world• Coordinated marketing event logistics - from negotiated budget contracts of $10,000 (a piece), and securing venues, sending invitations to over 1,000 professionals per event (3 events total) setting up AV equipment and other materials, to selecting and engaging speakers for events in Singapore, Washington DC and New York City • Produced and managed mass communications via e-mail between KPMG practice groups and 44 international KPMG member firms on a quarterly basis