EpicCare Ambulatory Certified (2018), Project Management, all phases Allscripts Enterprise v11.4.1, v15x implementation, all phases. MU2/3 Implementation and Education. Workflow analysis, Note build, system build and configuration, HL7 interface, project management, training, go live and post live support. Over 10 years hands on clinical patient care experience with excellent communication skills. Meaningful Use expertise.

Advanced to lead analyst role to provide IT leadership for St Vincent’s Primary Care technology infrastructure located in 27 facilities throughout Jacksonville. Manage large-scale enterprise migration projects, systems conversions and performance tuning and monitoring of both Allscripts and eClinicalWorks EMR. Act as a lead on the ambulatory Physician Support Team and provide application knowledge and process steps for team members.Key Results: - Led St Vincent’s Primary Care new EMR implementations of eClinicalWorks system. Designed and launched “pre-load” training clinics, optimized training documentation prior to go-live. - Assisted with Allscripts v11.2 implementations, provided training and onsite support.- Documented workflows and executed comprehensive training plan to medical staff.- Led the training and testing for the eCW v9.0 upgrade to the primary care database. Developed testing and training materials and ensured all testing was completed ensuring a successful go live.- Developed an in depth project plan for ambulatory physician on-boarding activities that will provide more standardized and thorough way of managing multiple simultaneous on-boardings.- Developed a project plan to standardize EMR migration for both a paper to EMR and an EMR to EMR migration.- Facilitated implementing Meaningful Use tracking and functionality within the EMR as well as provide training documentation for clinical staff.- Implement new functionality within the EMR and work closely with clinical staff and providers in incorporating new functionality that streamline workflows and bridge gaps with referrals.

Due to my extensive clinical background and my expertise with various software applications my position as IS Implementation Manager was created to lead Lakeshore Medical Clinics in opening new clinic sites as well as implementing the EMR and software applications being used within the clinics. I possess strong analytical skills that allow me to evaluate current/future state workflows and provide guidance in project management. I am proficient in the development of training and supporting Cerner Powerchart EMR, Allscripts/Touchworks EMR, SYSTOC and GE Webcentricity as well as documentation creation. Responsible for implementing the E-bridge scanning solution at the clinics to capture patient insurance cards as well as medical documentation used by the corporate business office. I served as a liaison between physicians, clinical staff and the IS Department to improve the customer support provided by the IS Department's helpdesk. I successfully project managed the creation of Lakeshore Medical Clinics Intranet as well as the redesign of the company's public website presence. I was responsible for successfully building/implementing the SYSTOC EMR.

Responsible for clinical support and training on Cerner PowerChart and GE Webcentricity. Clinical application analysis, evaluating current workflow process and making recommendations for improvements. Development of training programs and materials.

Responsibilities included but are not limited to implementing and training personnel on various computer applications: IDX Groupcast, Allscripts and Accuterm. Maintained and developed backend settings on Allscripts as well as developed training materials used in classroom teaching for Allscripts and IDX Groupcast. Assisted with analyzing clinical workflows and developed clinical staff training centered on these workflows as well as provided customer support in a timely manner to employees on technical issues with company-wide network and computer systems as well as communicating our requirements to the vendor.

I have a successful background in building and maintaining a trusted professional relationship with both large and small companies. I have counseled many customers on different aspects of the Internet and the abilities associated with it. I have worked extensively one-on-one with all types of individuals in many different industries.

Over ten years experience working as Hospital Corpsman in the United States Navy as well as in various medical practices ensuring efficient patient flow, triage, patient care as well as the training of new staff members. Responsibilities include office management, assisting with surgical procedures, performing EKG's, phlebotomy skills, medication injections, record management and documentation, medication refill and prior authorizations, scheduling of surgical procedures and patient office calls, training new employees and ensuring the doctor's office is efficient and on time.Awarded Letter of Commendation by Commanding Officer Naval Hospital Great Lakes.Awarded Corpsman of the Month twice while working in the ICU at the Naval Hospital Great Lakes.