• Primary point of contact regarding patient assistance programs for patients, caregivers, and healthcare providers.• Liaison to Sanofi contracted external specialty pharmacy vendors: Biologics and/CVS Specialty Pharmacy• Support and collaborate the entire patient access journey in collaboration with internal stakeholders (Area Business Managers, Regional Business Directors, Therapeutic Education Managers, Field Reimbursement Managers, and Institutional Account Directors), third party partners, Hospitals and HCPs for guiding patients along their journey to access Sanofi medications.• Educate HCPs and office staff on available patient assistance programs and explain the importance of their role in facilitating access to therapy for appropriate, eligible patients. • Work collaboratively to share insights into customer needs, potential barriers, and payer issues/opportunities for product access. • Certified trainer to onboard newly hired case managers.• Identify key customer insights through effective questioning; critical thinking and problem solving; analyze and disseminate data and information as appropriate to partners.• Partner with Sanofi sales leadership and field sales teams to ensure best-in-class patient services. Execute business in accordance with client values to the highest ethical, legal and compliance standards.• Maintain comprehensive understanding of the pharmacy/medical benefits, reimbursement and billing process for insurance plans, payer trends, financial assistance programs, charitable access, and related resources.• Engage patients/families to create a long-term relationship, uncover patient needs, understand challenges, and provide education and support to start or continue therapy.• Collaborate with external vendors regarding drug shipments.• Assist in obtaining insurance approval for therapy, proactively plan for maintenance of coverage by working with the patients/families, healthcare providers, and specialty pharmacies

• Responsible for the day-to-day operational activities for patient assistance programs, including partnering with external vendors, Diplomat Specialty Pharmacy and the American Kidney Fund assuring a high degree of customer service to healthcare professionals/patients and adherence to program. • Create, develop, maintain, and educate staff on SOPs around the intake and output of patient assistance applications, customer letters, mailings, and the programs’ operational processes.• Develop and manage PAP program financial and insurance guidelines approval process for all talking points and field communication.• Facilitate and complete the review and approval/denial of all incoming patient assistance applications.• Collaborate with external vendors regarding drug shipments, program changes, buy and bill and patient cases on a weekly basis.• Interview and train case managers and data entry team on patient assistance program processes, guidelines, and data tracking systems.• Collaborate with internal marketing, sales, and other stakeholders to implement program improvements and program policies, as they relate to assigned Sanofi products.

• Process Patient Assistance Program applications, daily verifications, and multiple patient submissions for all Genzyme renal products in a timely manner• Provide appropriate information to patients, their families, physicians, healthcare professionals, and insurance carriers on the coverage and benefits of all Genzyme’s renal products.• Troubleshoot and resolve reimbursement related issues with Renassist team members, professionals, and insurance companies.• Communicate verification results and provide continued follow up with healthcare professionals and sales team to ensure patients start/continue therapy.• Keep current regarding Genzyme Renal products reimbursement issues across US (i.e. State Pharmacy Assistance Programs, alternative funding, etc.), to include all insurance companies • Managed Contracted Employees - communicate with Genzyme contracted temporary agency, PRO Unlimited, to set up interviews with candidates, screen, and interview candidates.