Suzanne Styles Email & Phone Number

Florham Park, Nj

Mentored and trained new hires to independently oversee a book of business of up to 40 clients per month. Supported the team via phone, email, chat and one-on-one interaction to address any benefit questions that arose at any time. Identified and escalated problematic issues so that corrective actions can be pursued and expedited. Communicated with management on potential trends or areas of concern. Managed annual open enrollment for each client including renewal with carriers, development of communications, and implementation process.

Florham Park, Nj

Created proposals for clients indicating results of all marketing to carriers. Made recommendations to clients as to what the best carrier/rates/benefits were. Assisted client with implementation of new plans, open enrollments, plan changes. Provided continuous client service and risk management advice that applied to the small group market. Developed and distributed employee communication materials regarding plan requirements, changes, and benefit summary plan descriptions.

Florham Park, Nj

Oversaw all benefits administration for clients, including plan design, implementation, communication, enrollment and changes. Researched and responded to client questions regarding benefit plans, processes or issues. Analyzed quotes to compare carriers. Assisted clients with Open Enrollment questions and concerns. Provided clients with products that suit their needs and budget while educating them on the aspects of health & benefits.

Short Hills Nj

Reviewed for meticulousness and processed all received applications including: all benefit enrollments, change of coverage, and terminations/declinations. Investigated and resolved services issues and/or benefit problems. Obtained quotes from insurance carriers for both Healthcare and Ancillary lines of coverage. Processed group applications and enrollment forms to renew group with current carriers or move to a new carrier. Learned about products and services and kept up to date with changes.

Basking Ridge Nj

Fielded inbound calls from our valued members and assisted them with their inquiries. Recommended alternative products and/or made referrals to other departments. Maintained knowledge of products & programs and apply in daily activities.

Roseland, Nj

Utilized diagnostics to verify that Excel spreadsheets were accurate for projections & calculations. Created Adobe templates designed to update clients monthly on the activity of their funds. Processed adjustments within Excel spreadsheets & Adobe templates on a daily basis to maintain current data.