Experienced, Client Support Specialist with a demonstrated history of working in the marketing and advertising industry managing accounts and working cross functionally with various departments. Highly organized, detailed, deadline, and results oriented, with proven problem-solving capabilities. Equal ability to work autonomously and as a supportive team player. Adept at mentoring, coaching and training high-performance peers. Educating, training, guiding and effectively communicating procedures to new clients creating positive partnership as well as strategic planning for existing clients to achieve client satisfaction, and retention, while continuously generating opportunities for incremental revenue and delivering exemplary customer service.