Suzanne Thibodeau Email & Phone Number

Halton Hills, ON, CA

Burlington, Ontario, Canada

Cambridge, Ontario, Canada

- Coordinate and manage the company’s reward program- Organization, preparation, and execution of all national and regional trade show activities and bi-annual rewards program symposiums- Work with internal staff and external agencies to coordinate and execute customer seminars- Work with internal staff and external agencies to coordinate customer trips.

Mississauga

- Created and maintained project planning tool to pair and track new locations with new and existing franchise partners - Responded to all franchising inquiries from prospective and existing franchise partners - Ensured all required documentation is collected and finalized to issue disclosure and franchise agreement- Developed key checklists and to support.

Mississauga, Ontario, Canada

- Supported Lean/Six Sigma Specialists in monitoring, measuring and reporting project progress using formalized KPIs- Developed and maintained key project management tools to help track and evaluate department project capacity and project priority and weighting as well as standardized shared process documents- Promote Lean/Six Sigma initiatives, education.

Oakville, Ontario

- Developed and executed key events for multiple audiences by: managing all logistics and developing relevant engaging content- Implemented end-to-end communications initiatives for a variety of internal and external audiences, ensuring key message delivery, audience engagement, positive brand affinity and healthy information flow- Developed and executed.

Oakville, Ontario

- Responsible for research, design, development and implementation of new operational programs for new and existing product and platform launches. Special focus on technology, marketing initiatives and overall restaurant operating standards- Responsible for overall operational communications to international franchise community and field level corporate.

Oakville, Ontario

- Responsible for booking and managing all Canadian and US based field level training courses including scheduling, maintaining registration and securing venues- Responsible for intake and scheduling of Tim Hortons University trainees- Responsible for processing purchase orders through SAP- Completed day to day organizational tasks for in house training.

Oakville, Ontario

- Responsible for training and supervising new team members during Tim Hortons restaurant opening- Coaching new team members to uphold Tim Hortons product & hospitality standards- Maintaining detailed documentation of all progress and communication during opening- Involved travel to both English and French speaking communities across Canada- Assisted.

Toronto, Ontario

-Planned, organized and executed major events: Created sponsorship packages, production schedules, registration materials and marketing collateral. -Performed all onsite event duties-Undertook extensive online marketing concentrating on social media, hootsuite, twitter, facebook, flickr, and various blogs. -Conducted in depth research for quotes, new.

Special Event Planning Diploma, Hospitality

French Immersion Diploma