Suzanne Thibodeau Email & Phone Number

Halton Hills, On, Ca

Burlington, Ontario, Canada

Cambridge, Ontario, Canada

- Coordinate and manage the company’s reward program- Organization, preparation, and execution of all national and regional trade show activities and bi-annual rewards program symposiums- Work with internal staff and external agencies to coordinate and execute customer seminars- Work with internal staff and external agencies to coordinate customer trips- Preparation, submission, approval, and maintenance of Compliance Program- Budget preparation and reconciliation-… Show more - Coordinate and manage the company’s reward program- Organization, preparation, and execution of all national and regional trade show activities and bi-annual rewards program symposiums- Work with internal staff and external agencies to coordinate and execute customer seminars- Work with internal staff and external agencies to coordinate customer trips- Preparation, submission, approval, and maintenance of Compliance Program- Budget preparation and reconciliation- Applications for and maintenance of government tenders- Remain informed on issues through research and training- Address and resolve internal/external inquiries Show less

Mississauga

- Created and maintained project planning tool to pair and track new locations with new and existing franchise partners - Responded to all franchising inquiries from prospective and existing franchise partners - Ensured all required documentation is collected and finalized to issue disclosure and franchise agreement- Developed key checklists and to support franchise re-sales- Supported current franchise partners in re-sale process- Performed other duties including:… Show more - Created and maintained project planning tool to pair and track new locations with new and existing franchise partners - Responded to all franchising inquiries from prospective and existing franchise partners - Ensured all required documentation is collected and finalized to issue disclosure and franchise agreement- Developed key checklists and to support franchise re-sales- Supported current franchise partners in re-sale process- Performed other duties including: o Responsible for all customer inquiries for Ontario and Eastern Canada o Invoice managemento Office management duties as required Show less

Mississauga, Ontario, Canada

- Supported Lean/Six Sigma Specialists in monitoring, measuring and reporting project progress using formalized KPIs- Developed and maintained key project management tools to help track and evaluate department project capacity and project priority and weighting as well as standardized shared process documents- Promote Lean/Six Sigma initiatives, education and support through clear communication for a variety of different stakeholders by developing content for newsletter and internal… Show more - Supported Lean/Six Sigma Specialists in monitoring, measuring and reporting project progress using formalized KPIs- Developed and maintained key project management tools to help track and evaluate department project capacity and project priority and weighting as well as standardized shared process documents- Promote Lean/Six Sigma initiatives, education and support through clear communication for a variety of different stakeholders by developing content for newsletter and internal website- Completed extensive analytics tracking of internal website through Google Analytics - Supported internal website development to optimize employee engagement of continuous improvement initiatives (Sharepoint) Show less

Oakville, Ontario

- Developed and executed key events for multiple audiences by: managing all logistics and developing relevant engaging content- Implemented end-to-end communications initiatives for a variety of internal and external audiences, ensuring key message delivery, audience engagement, positive brand affinity and healthy information flow- Developed and executed web-based events including webinars and discussion groups- Developed, executed and measured effectiveness of communications, PR… Show more - Developed and executed key events for multiple audiences by: managing all logistics and developing relevant engaging content- Implemented end-to-end communications initiatives for a variety of internal and external audiences, ensuring key message delivery, audience engagement, positive brand affinity and healthy information flow- Developed and executed web-based events including webinars and discussion groups- Developed, executed and measured effectiveness of communications, PR and social media programs, including: creating materials, channel selection and management- Executed overall project, budget and supplier management- Prepared media and crisis management responses- Support leaders in articulating and embedding brand story and voice both internally and externally- Successfully integrated new intranet for internal employees including governance structure, maintenance and overall site vision and requirements (Jive)- Collaborated with both Social Media agencies as well as PR agencies to successfully create and execute key campaigns Show less

Oakville, Ontario

- Responsible for research, design, development and implementation of new operational programs for new and existing product and platform launches. Special focus on technology, marketing initiatives and overall restaurant operating standards- Responsible for overall operational communications to international franchise community and field level corporate employees: through intranet communications, webinar development and in-person sessions- Assisted in franchise intranet launch… Show more - Responsible for research, design, development and implementation of new operational programs for new and existing product and platform launches. Special focus on technology, marketing initiatives and overall restaurant operating standards- Responsible for overall operational communications to international franchise community and field level corporate employees: through intranet communications, webinar development and in-person sessions- Assisted in franchise intranet launch, including shaping requirements, developing governance structure, site maintenance and maintaining consistent content voice after roll out (Sharepoint)- Developed integrated web-based product catalogue for franchise community (SAP) - Worked cross-functionally to ensure alignment on initiatives and to ensure optimal execution practices- Respond and investigates inquiries and complaints, problem solving and appropriately escalating critical concerns- Partnered with creative advertising agencies to ensure successful product launches Show less

Oakville, Ontario

- Responsible for booking and managing all Canadian and US based field level training courses including scheduling, maintaining registration and securing venues- Responsible for intake and scheduling of Tim Hortons University trainees- Responsible for processing purchase orders through SAP- Completed day to day organizational tasks for in house training- Completed all duties in French and English

Oakville, Ontario

- Responsible for training and supervising new team members during Tim Hortons restaurant opening- Coaching new team members to uphold Tim Hortons product & hospitality standards- Maintaining detailed documentation of all progress and communication during opening- Involved travel to both English and French speaking communities across Canada- Assisted special event coordinators for regional franchise meetings- Lead onsite event responsibilities for sponsorship event-… Show more - Responsible for training and supervising new team members during Tim Hortons restaurant opening- Coaching new team members to uphold Tim Hortons product & hospitality standards- Maintaining detailed documentation of all progress and communication during opening- Involved travel to both English and French speaking communities across Canada- Assisted special event coordinators for regional franchise meetings- Lead onsite event responsibilities for sponsorship event- Worked with regional marketing on various events including the 2012 Juno- Awards promoting Tim Hortons brand and new products Show less

Toronto, Ontario

-Planned, organized and executed major events: Created sponsorship packages, production schedules, registration materials and marketing collateral. -Performed all onsite event duties-Undertook extensive online marketing concentrating on social media, hootsuite, twitter, facebook, flickr, and various blogs. -Conducted in depth research for quotes, new targets and sponsors

Special Event Planning Diploma, Hospitality

French Immersion Diploma