Suzanne Thomas Email & Phone Number

Reno, Nevada, United States

Mt. Clemens, Michigan

Allen Park, Mi

Best Western Greenfield Inn Director of Sales and Marketing  Responsible for all aspects of sales, marketing and catering expenses to maximize hotel profitability Develop, implement and maintain a comprehensive business plan that defines the hotel sales objectives while supporting the financial goals Interviewing, hiring, coaching and development of sales employees; motivating by setting goals, providing ongoing feedback and rewarding / recognizing employees Accountable for guest satisfaction by developing & maintaining long-term, value-based client relationships Utilize sales tools / systems to accurately identify, report, forecast and communicate sales data

Towneplace Suites By Marriott Dearborn And Sterling Heights

 Responsible for all sales aspects of two (2) extended stay hotels Formulated and executed annual rooms budget and business plan Significant role in revenue management resulting in increased room revenue by three-quarters of a million dollars, ADR by nearly $13.00 and RevPAR shy of $12.00 Created and implemented numerous programs to increase guest service satisfaction (GSS) resulting in a 7% increase in three (3) years Nominated for Director of Sales of the Year for 2013, 2014, 2015

Southfield, Michigan

Student recruitment; extensive consultation to ensure appropriate academic program enrollmentEstablish objectives, goals, plans, budgets, policies and practices for student recruitmentDevelopment and execution of short-term and long-term student recruitment strategy Hired, trained and managed seven admission advisorsManagement responsibilities: planning, assigning, and directing work of subordinates; performance appraisals; motivation, reward and discipline employees; conflict resolution

Dearborn, Michigan

Associate Director of Sales Maintained personal sales quota (2.5 million annually) in addition to Associate Director of Sales duties Direct supervision of three (3) sales managers and three (3) assistants Created annual business plan; participated in budget planning process Active member in MMPI; awarded the Rising Star award Second Quarter 2007 Received award for achieving over 100% production for 2006, 2007, 2008 Business Travel Manager Business Travel represented 50% of the hotels annual rooms budget Negotiated all national, local and airline accounts, travel consortiums, RFP’s, packaging & promotions Secured largest business contract to date; received award for exceeding 100% production - 2005Meeting Connections Sales Manager Group Sales Manager responsible for execution of the small group market (100 group rooms or less on peak night, as well as their meeting needs) from start to finish. Responsible for new account acquisition, while maintaining present relationships with current clients Trained and mentored three new sales associates; awarded for achieving over 100% production for 2004