Suzanne Tilney work email
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Suzanne Tilney personal email
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Experienced Systems Support Team Leader with strong Customer Service, Problem Analysis, System Administration, Organisation and Call Management.Specialties: IS technical Helpdesk management and support with ITIL certification.
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Helpdesk ManagerB Squared Ltd Jul 2015 - Mar 2017Farnborough, Hampshire
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Technical Support SpecialistB Squared Ltd Dec 2014 - Jul 2015
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Is Operations Team Leader For Helpdesk And Desktop SupportDetica (Bae Systems) Dec 2006 - Jan 2011IS Operations Team Leader for the Global IS Helpdesk and Desktop Support.Team Leadership of the central internal IS Helpdesk service for circa 1500 users and also for the Guildford based Desktop Support team. Achieved ITIL v3.0 training and certification (Foundation). Responsibility for a team of 6 Helpdesk engineers and 4 Desktop engineers, overseeing the day-to-day running of the Helpdesk and Desktop service offering for Detica.
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Systems Support EngineerShire Pharmaceuticals Feb 2003 - 2006Implementation, Administration and Monitoring of Enterprise Exchange 5.5/2000/2003, Windows 2000/2003 and application servers including management of backups schedule and investigation and resolution of 3rd line support calls relating to server application environment. -
Senior Support AnalystPhillips Petroleum (Now Conocophillips) 2001 - 2002Responsible for the support of internal user community at HQ and at remote sites, including offshore oil rigs. Identification and resolution of complex desktop software and hardware problems in mixed Windows and Novell Netware environment.
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Senior Desktop Support AnalystDell Inc 1997 - 2001Support of client base made up of Windows 9x, Windows NT 4.0 Workstation and Windows 2000 Professional and server administration, including NT, Windows 2000 Server, AD and Exchange 5.5. Responsibility for call management and prioritisation of workloads for team members to ensure team SLA met within agreed targets. Acting as a central contact for escalations from users received via the European Response Centre. Mentoring of other Desktop team members and Initial analysis and telephone support of a proportion of the calls raised. -
Pc/Lan Support AnalystIt (Post Office) Aug 1991 - Oct 1997PC/LAN Support for all users in the Farnborough office location including resolution of printer problems, application problems and basic LAN administration on NT 3.51 servers.
Suzanne Tilney Skills
Suzanne Tilney Education Details
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Computer Studies -
France Hill, Camberley, Surrey
Frequently Asked Questions about Suzanne Tilney
What is Suzanne Tilney's role at the current company?
Suzanne Tilney's current role is Helpdesk Manager at B Squared Ltd.
What is Suzanne Tilney's email address?
Suzanne Tilney's email address is sw****@****sky.com
What is Suzanne Tilney's direct phone number?
Suzanne Tilney's direct phone number is +184546*****
What schools did Suzanne Tilney attend?
Suzanne Tilney attended Farnborough College Of Technology, France Hill, Camberley, Surrey.
What skills is Suzanne Tilney known for?
Suzanne Tilney has skills like Servers, Microsoft Exchange, Itil, Active Directory, Windows Server, System Administration, Call Management, Hardware, Software Installation, Citrix, Technical Support, Help Desk Support.
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