Suzanne Ulry Email & Phone Number

Work directly with distributors in the Promotional Advertising industry answering inquiries via telephone and email regarding a variety of custom promotional products; process quotations; ship sample items; process orders using Compiere system; follow-up on order information. Assisted customers in every way possible; handled numerous customer service.

Worked under the supervision of the Sales Manager, assisting customers with questions regarding plastic tube manufacturing, answered inquiries via telephone and email regarding status of orders and scheduling, processed quotations; shipped sample items; processed all incoming orders. Faxed tracking numbers per customer request. Resolved customer or carrier.

Oversaw a staff of four (4); worked directly with customers explain our process of Image Bond technology on our bagline products, and delivery timelines. Responded to inquiries via telephone and email regarding a variety of products; order status; followed up on order information and customer satisfaction. Effectively trained employees to use our data base.