Suzanne Williams Email & Phone Number

Mitigated system errors with proactive verification of billing information.Created departmental procedures and best practices to support billing consistency.Met weekly billing and collections quotas by diligently pursuing payments.Reviewed invoices and billing documents for accuracy.Reconciled billing discrepancies and resolved customer inquiries professionally.Conducted regular audits of billing records to ensure compliance with regulations.Maintained accurate client information in billing system.

Entered and maintained information about project within workflow management system.Set up project rates in billing system to align with engagement terms.Analyzed cost drivers and monthly performance of project compared to forecast and budget.Targeted high-risk project costs and balance sheet accounts for periodic testing and project-specific tracking.Created WBS Structures in various programs including Deltek and Unanet

Handled administrative tasks promptly, including setting up new accounts and processing payments.Coordinated with collections team to minimize delinquencies and write-offs.Verified and recorded daily incoming client funding received at respective banksReconciled monthly respective Admin/WC clients and submitted requests to clients for reserve funding RecordsDistributed monthly Production and Adjuster's Production reports Records

Monitored changes in legislation that may affect existing licenses or create new licensing opportunities.Prepared reports on licensing activities for management review.Maintained both adjuster and company licensing to ensure being in complianceCoordinated and tracked adjuster's licenses assuring adjusters are properly licensedCompleted applications for TPA licensing as required by different states.

Managed all financial transactions, including developing and implementing accounting policiesHandled routine responses, responding to telephone and email inquiries on behalf of executives.Protected sensitive and confidential business information from unauthorized access or loss.Maintained positive public relations with customers, vendors, and industry partners.Organized events, seminars and lectures for department.Conserved executive's time by acting as gatekeeper and reviewing information in advance.Facilitated communication between different departments within organization.Arranged transportation and accommodations, facilitating executive travel.Organized complex calendars and schedules, resolving scheduling issues.Conceptualized and created a robust website through technical prowess, creativity, and strategic marketing skillsComplete vendor invoice entry/coding/confirming and finalizing with payment posting processes while managing over 80 vendor accounts

Role modeled positive behaviors for at-risk youth and helped each form life-long, positive daily habits.Helped youth achieve progress goals with use of diverse therapeutic interventions.Led support groups specifically tailored to unique experiences of LGBTQ+ youth or those facing other specific challenges e.g., grief/loss.Increased behavioral compliance by teaching coping skills for triggering situations.Assessed client progress regularly and adjusted treatment strategies as needed to promote success.Maintained confidential records and attendance logs while facilitating staff trainings and meetings

Instructed vehicle mechanical operation and driving techniques, driving laws/regulations and safe practicesInspired an overall 94% passing rate on student's first road test, averaging a 15% increase per yearDemonstrated correct vehicle operation and explained function of various controls.Evaluated student driving abilities and identified areas for improvement.Assisted students in preparing for road tests by reviewing key concepts and conducting mock exams.Conducted practical driving lessons in variety of settings, such as urban, rural, and highway environments.