Serving credit unions since 1998, Information Management Solutions (IMS) is one of the most trusted service providers in the industry, offering a range of solutions to meet your credit union’s needs. We’re located in the Northwest, the safest region in the U.S. for natural disasters, according to a New York Times article citing data from research firm Sperling’s.My focus is internal service auditing and process development to create a superior customer experience. In such a regulated industry, a detail oriented approach to customer service is critical. This allows IMS staff to more effectively focus on the customer, ensuring a timely response, consistency and communications tracking. My additional responsibilities include coaching, mentoring and training. Our job is to PROACTIVELY manage the experience of our clients, making their future more predictable and secure.