Suzanne Wong Email & Phone Number

Hong Kong Sar

Hong Kong Sar

Hong Kong Sar

Plaza Premium Group is a world leader in Airport Hospitality Solutions.Focus areas:1. Distribution capability2. Revenue management3. Product Portfolio optimisation4. Business development and commercial partnerships

Hong Kong Sar

Conceptualize and implement new businesses such as Airport Hospitality Solutions and Meet and Greet services.

Hong Kong

Heals Healthcare is a healthcare platform which digitises the relationship between doctor, patient and insurer. - Secured long term partnership and exclusive relationship with AlipayHK- Doubled panel doctor network from 500 to 1000 in 6 months. - Operations lead to 3 new product launches; digitising the patient journey and medical claims experience.- Data infrastructure design, management and maintenance to ensure data integrity.

Hong Kong

Kognitiv delivers on consumer insights and engagement.- Led the operational stand-up of Hong Kong Market with a new call centre operations, mid-office fulfilment and end-to-end operational process design. - Led APAC customer service teams based across Hong Kong and UK- Launched APAC's first customer with new business model

Shanghai City, China

As Regional Manager Eastern China, I was responsible for delivering revenue goals, operations improvement and cost targets, people strategy, and act as a guardian for risk and compliance.Eastern China operations totalled over 300 staff and 200 weekly departures across Shanghai, Hangzhou, Nanjing, Ningbo and Wuhan.During my tenure, I led a Shanghai airport improvement programme which improved our service performance by 100% and sustained it at such high levels for 12 months post implementation.

Beijing City, China

As Regional Manager Northern China, I was responsible for delivering revenue goals, operations improvement and cost targets, people strategy, and act as a guardian for risk and compliance.Northern China operations included flights to Beijing, Zhengzhou, Dalian and Shenyang.To improve revenue performance, we successfully fine tuned our aircraft deployment and increased a red-eye flight to our Beijing operations.

Hong Kong

As Manager Revenue Planning, our team was responsible for medium and short term revenue forecasting and planning, on a route and network level. We provided revenue analysis to route teams and was involved in strategic studies such as joint venture, route launch and aircraft configuration. During my tenure, we also implemented a data warehouse solution for more efficient and accurate revenue budgeting as well as Qlik software rollout for improved data visualisation.

Hong Kong

As a route revenue manager, we worked in partnership with frontline sales teams in Japan, Korea, India, Middle East, Nepal, Pakistan and Sri Lanka to develop distribution, inventory and pricing strategies to optimise route and network revenue. One successful example was working closely with the Korean sales team to redesign our distribution, incentives and pricing strategy to turn a negative revenue trend into positive, within a year.

Hong Kong

PSS team successfully transitioned our airline mainframe based system to Amadeus Altea. As BU lead, I led 20+ departmental business change leaders to conduct end-to-end business process redesign. To achieve business transformation, my role was to facilitate and bridge gaps between business units as well as between operational teams and technical experts.

Hong Kong

Seconded to Dragonair to lead KA's cabin services team. Responsible for designing inflight customer experience, cabin crew training and performance, cabin safety, communications and trade unions.- Designed Dragonair's first ultra-shorthaul cabin service for Hong Kong - Guangzhou (30 mins flight route)- Responsible for cabin crew communications and working relationships with trade unions. KA employed 1500 cabin crew at this time. - Chaired regular meetings with trade unions to improve transparency and resolving pain points.- Chaired cabin safety working committee, leading safety investigations and implementing solutions. Working closely with corporate safety, engineering and flight operations.- Cabin crew recruitment, training, discipline, absence management and related HR functions

Vietnam

- Launched Dragonair operations in Hanoi. Smooth transitioning from JV with Vietnam Airlines- Launched Cathay Pacific Cargo operations in Hanoi.- Founded Vietnam Board of Airline Representatives together with Vietnam Airlines and acted as Vice Chairperson.- Achieved consistent double digit revenue growth.- Led team and People management through hyper inflation period of 2008.- Acted as business coach for a young and growing team.- Served as Executive Board member of Hong Kong Business Association Vietnam, British Business Association Vietnam and Vietnam Air Catering Company.

Philippines

As Manager Cebu, I was responsible for delivering revenue goals, operations improvement and cost targets, people strategy, and act as a guardian for risk and compliance.

Hong Kong, Bangkok

Joined Cathay Pacific Airways as a Management Trainee and held various positions as part of the rotational programme from 1999 - 2005 including:- Sales Support Manager 2003 - 2005- Assistant Sales and Marketing Manager 2002 - 2003- Assistant to Regional Manager SouthEast Asia 2001 - 2002 (Bangkok)- Assistant to Regional Manager HK & China Sales 2000 - 2001- Assistant to General Manager Sales and Regions 1999 - 2000

Master'S Degree, Financial Economics

Bachelor Of Science In Management Studies, Business Administration And Management, General

Grade 7 - 13