Passport is the modern shipping carrier for international e-commerce that helps direct-to-consumer brands ship their products internationally.- Certified & Experienced Salesforce Administrator- Tech stack Admin & Implementation Manager (Spiff, Sweep, Salesloft, ZoomInfo, HubSpot, LinkedIn SalesNav, Gong, Sendoso, and Scratchpad)- Collaborates with cross-functional leaders across Sales, Customer Success, Onboarding, Finance, and Data to establish efficient & effective workflows for the GTM team, primarily in Salesforce- Builds complex dashboards and reports to easily track KPI performance and revenue growth (using Salesforce, GSheets, and Tableau)- Creative problem solver who embraces learning new tools to drive scalability & growth

Airspace is a tech-enabled time-critical logistics company. We ship the world's most time-sensitive and often life-saving commodities.- Understood and solved complex business problems and supported strategic decision-making for the Revenue leaders and C-Suite through data analysis and research-Collaborated closely with Revenue leaders and cross-functional teams to define, build and deploy company-wide processes and solutions-Independently responsible for projects and sub-initiatives that improved our end-to-end sales processes with a focus on efficiency, scalability, and reportability- Effectively and compellingly communicated my analytics findings across the organization- Collaborated with RevOps team members to build dashboards, reports, and forecasting tools to improve revenue predictability (using Looker, Salesforce, and Excel)- Supported sales and account management orgs in analyzing data and building compelling presentations- Developed, implemented, and tracked KPIs that drove business growth and scalability

- Served as dedicated Customer Success Manager and advocate for 30+ accounts ranging from SMB to Enterprise level. I worked in the healthcare vertical, specifically with organ procurement organizations and eye banks.- Onboarded, trained, and engaged customers and their users to deliver customer happiness by creating new accounts, inputting pricing, customizing preferences, and understanding the customer’s success criteria to create clear standard operating procedures (SOPs) for our operations team. - Data-driven and built custom dashboards using Looker for individual, team, and customer use

- Served as the customer’s trusted advisor, advocating for their needs with internal stakeholders and finding win-win solutions for Small-to-Medium business (SMB) customers and Airspace- Onboarded, trained, and engaged customers and their users to deliver customer happiness by creating new accounts, inputting pricing, customizing preferences, and understanding the customer’s success criteria to create clear standard operating procedures (SOPs) for our operations team- Provided system demonstrations, training, answered complex questions, and troubleshooter customer issues/concerns-Worked cross-functionally - across Sales, Operations, and Marketing - to develop and execute the customer strategy deliberately that maximizes the customer’s desired outcomes- Monitored the customer’s health to identify opportunities to improve customer outcomes and ensure that Airspace met its business objectives- Ensured high product adoption by mastering and teaching the Airspace platform to help customers get the most out of their Airspace experience and inform them of new features or services when available

- Built relationships with qualified decision-makers to schedule a demo of Airspace’s unique services- Built trust with decision-makers so that they showed up to the demos- Received and qualified inbound MQLs who were interested in learning more about Airspace- Prospected for new leads, accounts, influencers, and decision-makers- Made 50-100 phone calls daily to reach prospective decision-makers- Sent 50-100 outbound emails daily to prospective companies

- Made 80 outbound calls per day to school administrators to educate and create intrigue about our education technology services- Created custom videos to engage leads and initiate conversation with school districts

- Managed and created engaging content for three social media platforms for the university’s food service- Designed flyers, logos, and other content using Adobe Illustrator to market events and deals on campus- Greeted 5,000 students and parents at summer orientation and educated them on campus dining- Assisted in rebranding the face of the company with a new name and logo- Communicated with students through table touches to relay feedback on our service - Helped grow Instagram followers from 1,500 to 5,000+- Wrote six seasonally-inspired blog articles

- Led the largest ADPi chapter in the nation overseeing six-figure annual budget - Assumed responsibility for the strategic leadership of the chapter - Chaired an eight-member executive board, managing over 400 members, and 30 officers - Ensured excellence at chapter level on various campus issues such as promoting diversity, inclusivity, and safety against sexual assault

- Assembled annual operating budget of $400,000+ for the academic year and presented to chapter and board for approval- Reviewed all purchase requests submitted by members and recommended changes or approved purchases- Processed transactions, reconciled bank statements, collected past-due payments and communicated with 400+ members regarding account statuses- Attended weekly Executive Committee meetings to deliver budget report and participated in strategic planning for chapter

- Coordinated and assembled news content for internal employee newsletter: Momentum- Analyzed metrics on competitive data for social media - Assisted with company events and public relations effortsThis internship led to an offer from the employer for a follow-on paid internship for Summer 2020.

- Worked as a sales associate at an outdoor lifestyle store; greeted customers with enthusiasm and treated them with great service. - Helped customers purchase camping equipment, clothes, shoes, and worked as a cashier.