Suzanne Y. Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

• Responsible for creating onboarding plans and conducting orientation sessions for new employees to ensure they have a smooth transition into the company. • Handling employee grievances, conflicts, and complaints, and facilitating communication between employees and management. • Maintaining employee records, updating HR databases, processing payroll and benefits, and administering performance evaluations. • Ensuring compliance with labor laws, regulations, and company policies, as well as providing advice to employees and managers on HR-related matters.

• Responsible for creating onboarding plans and conducting orientation sessions for new employees to ensure they have a smooth transition into the company. • Handling employee grievances, conflicts, and complaints, and facilitating communication between employees and management. • Maintaining employee records, updating HR databases, processing payroll and benefits, and administering performance evaluations. • Ensuring compliance with labor laws, regulations, and company policies, as well as providing advice to employees and managers on HR-related matters.

Dubai, United Arab Emirates

• Coordinate and oversee all customer-related operations.• Extracting and reconciling sales reports.• Provide direct support and communicate effectively with the customer success team to offer a resolution.• Participated in international meetings with vendors and the escalation team in troubleshooting system-related matters.• Effectively conducted presentations for the onboarding of clients.• Review and resolve escalations in a timely manner to ensure client satisfaction and increase client retention rate.• Support process improvement by analyzing areas for improvements through trends.• Train new hires to perform their duties effectively.• Maintain excellent communication with clients, team members, and vendors.• Responsible for corporate communications via newsletters, articles, social media content, company magazines, FAQs, and more.• Managing company website with sufficient knowledge of WordPress• Spearheaded multiple virtual and physical events' event planning and program flow.• Developing programs and procedures to enhance productivity and performance.• Act as a point of contact between the C-suite, various departments, vendors and building managers. • Co-organise company events for up to hundreds in global visitors. • Manage the office’s monthly budget and expenses. • Screen and conduct new hires’ orientation. • Handle paperwork and documentation of employees including visa application and medical insurance. • Manage and organise office supplies, guest meetings and VIP appointments. • Proficiency in HR tools (Emirates HR).

Dubai, United Arab Emirates

• Established and built strong customer relationships to promote customer retention and loyalty.• Helped customers gain maximum value of company’s products and services, provided high-level technical support and work to resolve any customer dissatisfactions. • Acted as the primary point of contact for the company’s customers while liaising with specific teams to address specific requests.• Translated company’s official documents, customer agreements, presentations, policies and procedure manuals with the highest accuracy (English to Chinese/Mandarin).

Dubai, United Arab Emirates

• Safety and security management; dealt with emergency situations including administration of first aid confidently• Anticipated and delivered the highest level of service catered for different customer profiles while maintaining professionalism• Equipped with extensive product knowledge including demonstrable ability to upsell products and services

Dubai, United Arab Emirates

• Engaged with clientele to gain a better understanding of their requirements and directed them to the appropriate channel• Served as primary translator (English to Chinese/Mandarin) to VIPs and HNWIs• Committed to research in order to provide information and clear overview regarding various international investment products

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Instructed ballet classes for students from 5 to 12 years old• Choreographed ballet pieces for student concerts and examinations• Organized various dance events and performances

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Professional dancer as commissioned by various clientele• Collaborated with various dance companies• Performed in various local dance events (weddings, exhibitions, concerts, corporate launches and show openings)

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Performed survey through telemarketing and data collection• Obtained required property information from owners and brokers and conducted market research surveys• Evaluated data obtained from interviews

Bachelor'S Degree, Psychology

Gce Cambridge A-Levels, Science

High School, Science, Spm: 9A'S; Pmr: 8A'S