Suzanne Ackerman Email & Phone Number

I am a people-focused, results-driven, strategic design leader known for building strong, trusted relationships with my team, peers, and senior leadership through energy, commitment, trust, and respect.I guide cross-functional teams and stakeholders through an informed, inspire, strategic research and design process that aligns critical business goals with validated customer needs, creating effective, valuable experiences.Rooted in Human-Centered Design, my background includes UX strategy and design, UX research, service design, systems thinking, customer experience strategy, product management, and project management. Skilled in managing diverse business models (B2C, B2B, B2E) and navigating complex legal and compliance requirements (HIPAA, PII, PHI, Accessibility), I bring a constant curiosity for emerging technologies.Key Skills- Experience Strategy- Vision Direction- Problem Framing- User Research- Feature Prioritization & Product Roadmapping- Storyboarding, Journey and Service Mapping- User Experience Design (UX, IA, CX)- Cross-Functional Team Leadership- People Leadership & Management- Design Thinking Workshop Planning & Facilitation- Client and Stakeholder Relationship Management- Agile & Continuous Delivery Workflows

Listed skills include User Experience, Interaction Design, User Experience Design, Interactive Advertising, and 20 others.