Suzanne Alders Email & Phone Number

Sydney

Application support on a 24/7 rotational roster ensuring SLA’s are metDay to day contact centre support, helping customers optimise their existing contact centre operations, applications and network configuration to achieve the most efficient and effective business outcomeWork with, and when required, co-ordinate Optus engineering, technical, operational support and commercial groups during service interruptions i.e. upgrades, outages, disaster planning and recovery… Show more Application support on a 24/7 rotational roster ensuring SLA’s are metDay to day contact centre support, helping customers optimise their existing contact centre operations, applications and network configuration to achieve the most efficient and effective business outcomeWork with, and when required, co-ordinate Optus engineering, technical, operational support and commercial groups during service interruptions i.e. upgrades, outages, disaster planning and recovery solutionsImplementation of simple and complex Moves, Adds or Changes (MACS) and involvement in complex project implementationTesting and reportingTechnical document writing Show less

Sydney

All usual EA responsibilities, including organising meetings, department logistics & admin, stats relocations & social activitiesSAP/PO/cost centre management, including responsibility for full-year, $2M forecast, expense accounts, transaction reports & mystery shop accountsLiaison for Optus Senior Management & Executive Assistants across departments and divisionsProject Ignite Representative (Consumer Transformation Initiative)

Sydney, Australia

Selling all aspects of domestic and international travel and tailoring available product to client needsBuilding and maintaining a client base across a varied spectrum of the communityIndependent marketing amongst personal client baseProfessional preparation of travel documents

Goulburn

Customer contact point for the commercial arm of TAFE NSW – Highlands DistrictAdministrative management in relation to courses including registrations, enrolment adjustments, processing mark sheets, room bookings, course supplies, catering, the production of certificates and maintenance of course promotional documentation across 50+ courses and 8 facultiesExecutive Assistant support to the Manager of District OperationsAll tasks associated with receipting, processing… Show more Customer contact point for the commercial arm of TAFE NSW – Highlands DistrictAdministrative management in relation to courses including registrations, enrolment adjustments, processing mark sheets, room bookings, course supplies, catering, the production of certificates and maintenance of course promotional documentation across 50+ courses and 8 facultiesExecutive Assistant support to the Manager of District OperationsAll tasks associated with receipting, processing, reconciling and banking of cash, cheque, EFTPOS and credit card transactions for fees and campus related services, ensuring Finance Unit deadlines were met Show less

Southern Highlands

Pest and weed controlFertilisation and irrigationVintage and pruningMaintenance of equipment and trellising

London, United Kingdom

Fault Management support on a 24/7 rotational roster ensuring SLA’s are metEngaging appropriate teams (across departments and countries), managing each ticket through to completion and closing down with customers when resolved, ensuring SLA’s are met.

Sydney, Australia

Support for Optus Corporate and Government customers for voice, data and IP services in a fault management capacity on a 24/7 rotational roster.Manage major fault incidents with pro-active notifications and regular updates on progress and resolution of outageDraft customer impact statements upon resolution of major outage for strategic accounts

Sydney, Australia

Inbound call centre providing support for billing, sales and technical support enquiries for mobile and long distance customers