Suzanne Allison Email and Phone Number

Leads training project development by collaborating with multiple subject matter experts in the biomedical industry (including executive, medical, and scientific staff in Research and Development). Develops innovative and engaging training curricula including web-based, digital, virtual, mobile, and instructor-led materials using Articulate Storyline 360, RISE, and Camtasia. Creates memorable micro learning videos for clinical trial development to explain complex processes using Camtasia, Adobe Premier Pro, Adobe After Effects and Vyond Video Studio. Develops storyboards and scripts with text, voice, sound, and graphics for videos and eLearning content. Developed award-winning explainer videos for Innovative Drug Development and received numerous awards for demonstrating the organization’s values and leadership attributes.

Developed and revised technical publications, including standard operating procedures, work instructions, and process flows for Systems Applications and Products (SAP) supply chain implementation. Worked closely with subject matter experts to gather information for regulated procedures and meet critical implementation deadlines. Created online training documentation and videos for SAP transactions to assist with training solutions.

Developed and revised regulated procedures. Gathered content from subject matter experts, developed content points and worked in collaboration with cross-functional teams to develop final deliverables.

Designed and implemented national e-Learning training programs to support corporate goals and initiatives for the largest labor-management partnership in the US. Created training programs for member/patient education on subjects such as diabetes, asthma, heart failure, smoking cessation, and mind-body health. Created presentations for executive level-audience. Developed engaging patient communication enhancement programs for physician audience. Created service leadership training programs for use nationally to enhance patient satisfaction survey scores and customer service. Designed workplace safety training programs that reduced injuries by 54% within first year of implementation.

Designed procedures and classroom training materials in the areas of mortgage servicing and origination, foreclosures, appraisal, real estate owned, retail banking customer service and mortgage sales training. Developed highly-acclaimed national sales training program for top-producing loan origination agents to increase sales productivity and customer service skills.