Suzanne Altman, Pmp Email & Phone Number

Southwest FL

One Mission: Power organizations with insightful soluions that drive business success.

Novi, MI

Program and IT Consultant at Comerica Bank.

Warren, MI

• Lead IT projects utilizing industry standard program management, agile fundamentals and discipline. Interface directly with client and end user community.
• Awarded HP/GM Account Innovation Award for innovative thinking to improve Service Desk Operations through implementation of advanced enterprise search capabilty.
• Earned Certified Scrum Master Certification from Scrum Alliance.
• Demonstrated feasibility of migration from current state, client server traditional “thick client” engineering workstation to a virtual “anytime, anywhere” “thin client” virtualized desktop infrastructure. (HP.
• Introduced and implemented SCRUM agile culture and techniques including product backlog, story estimates, sprints, continuous test, and interim release to the HP Visual Intelligence R&D project team.
• Conducted user requirements definition and business process analysis to initiate the replacement of Enterprise Change Management custom software with Teamcenter (Tc) PLM COTS application software.

• End- to-end global deployment and sustain responsibility for 153 COTS and custom applications (e.g., Tc, NX, SharePoint.) Also responsible for managing client relationships and financial performance.
• Built team of 235 technical professionals in NA, Europe, South America, and Asia to provide 24*7 sustain support.
• Always met, and often exceeded, stringent Service Level Agreements across all aspects of sustaining the environment and supporting end users (e.g., 99.9% global availability).
• Developed a global mentoring program to accelerate the development of entry level and intermediate developers in Asia-Pacific, which reduced cost by 15%.
• Developed and trained off-shore PMO, Incident, Problem, and Change Management Teams to execute second and third level customer support and technical operations for 20,000 global users.
• Staffed, enabled, and guided highly technical team of experts (developers, DBA’s, architects, PM’s, test specialists) to plan and execute infrastructure upgrade, software integration, test, and deployment of Tc global.

• Apply proven PM and software test planning and execution principles to IT initiatives in Global Product Development.
• Designed and performed Design Center tool assessment, eliciting requirements directly from designers and artists. Alternative analysis concluded with a Microsoft PC standard toolset enhanced with a niche MAC environment.
• Introduced and configured Teamcenter Community (TcC) collaboration software technology for Design Center and Vehicle Engineering, enhancing the Vehicle Development Process (VDP) through enabling cross organization.
• Received GM Chairman’s Award for team accomplishment and impact.
• Originated a disciplined test strategy and implemented first cross-application global user end –to-end test case suite for integrated suite of COTS and custom engineering applications (e.g., Siemens PLM, Alias, CAE)..
• Implemented an Application Certification program to test, validate and mitigate all windows based line-of-business and local-unique applications in GM for compatibility with GM standard Windows 2K desktop standard build.

• Software development leader for engineering business and CAD applications.
• Retained scarce expertise of automotive die design techniques by developing knowledge based software for die design. Captured and automated decades of individual die design best practice. (Siemens NX)
• Assembled core technical team, 3 major third party partners, and multitude of minor partners to design, price, sell, deliver and support an integrated, COTS based client server hardware and software offering to meet.
• Developed and implemented the first port of a proprietary CAD/CAM system from a mainframe to workstation based application. (GM’s Corporate Graphics System).
• Maintained, tested, and released proprietary CAD/CAM mainframe system.