• Implement new clients on logistics cloud based software.• Conduct on-site client process reviews and gap analysis to identify new revenue opportunities (new products, customized programming). • Support sales effort with product demo's and Q&A.• On-site client training and remote support for East Coast clients.• Develop reports, documentation, client user manuals• Perform extensive quality control to ensure zero-defect project deployments.

SUBJECT MATTER EXPERT, Supplier Management (2008 – 2009)• Collaborated with partners to develop and implement innovative supply chain solutions.• Conducted product training, web demos, promoted product awareness throughout UPS.• Developed customized proposals and pricing in response to client needs. GLOBAL IMPLEMENTATION MANAGER (2004 – 2008)• Assembled/led cross-functional teams in implementation of complex global opportunities.• Developed Impl Kit (project… Show more SUBJECT MATTER EXPERT, Supplier Management (2008 – 2009)• Collaborated with partners to develop and implement innovative supply chain solutions.• Conducted product training, web demos, promoted product awareness throughout UPS.• Developed customized proposals and pricing in response to client needs. GLOBAL IMPLEMENTATION MANAGER (2004 – 2008)• Assembled/led cross-functional teams in implementation of complex global opportunities.• Developed Impl Kit (project plans,timelines,SOPs) enabling quicker go-lives,booked revenue.• Designed project tracking reports to improve budget and operational planning. • Managed and mentored two Direct Reports.SOLUTIONS ENGINEER (2002 – 2004)• Collaborated with UPS Products and Regions to develop/design/price client solutions.• Coordinated global pricing teams to provide best solution for each client opportunity.• Assembled/led cross-functional team in implementation of complex solutions. Show less

• Managed two Top-10 global accounts (Sears Roebuck & Co. and Home Shopping Network.• Conducted Quarterly Business Reviews to identify strategic opportunities, introduce new programs/services.• Implemented client-specific procedures for new origin/destination start-ups. • Measured KPI's, identified service failures, implemented corrective actions with ops and product owners. • Update clients on business issues, market conditions/ trends, new products and improvements.