Suzanne Best-Foster Email & Phone Number

Coach Suz works with women to level up their career, their life and themselves. End experiences like Imposter Syndrome and take your power back! Suz Excellent Endeavors (SEE) works with individuals and teams to achieve their goals and think about what they want in new ways. SEE offers coaching and mentoring services. Suz has more than 30 years in the corporate world delighting customers and working with people to identify their career goals, manage relationships, determine and achieve successful outcomes and move forward fearlessly. suzcoachme.comCertified Cognitive Behavioral CoachCertified Master CoachCertified Professional Coach International Coach Federation Member September 2020

Irvine, Ca, Us

About Ingram MicroIngram Micro Inc. is a $US 43B Fortune 100 global technology and supply chain services company that helps large and small businesses maximize the value of the technology that they make, sell or use. Ingram Micro is at the forefront of the global technology marketplace, bringing the latest products and services to market and finding new ways to bring value to its customers. With Ingram Micro, the world will fully realize the promise of technology™.US and Export $20B in annual revenue. CIO responsibilities include application development and maintenance, infrastructure (network, data centers, desktop support), data management, PMO and project management, IT support for US warehouses, 5 M&A speciality business sites as well as multiple sites within the US, Mexico and Canada. Managed a budget in excess of $200M. Technology support focused on all US & Export business teams.

Palo Alto, California, Us

Recruited to this Fortune 300 Corporation position reporting to the CIO. Leading a large 500 plus team of employees, global outsourced partners and consultants. Organization includes Infrastructure, Data Centers, Applications, Business Intelligence, Service Management Office, Service Desk, Engineering Global Lab Program Global end-user Support, Content Management, Communications and Video Productions and 24X7X365 Operations.

Dallas, Tx, Us

Recruited by this Fortune 250 Corporation with $11B in annual revenue. Led Global Infrastructure Service, Operations, and Engineering teams. Infrastructure services include: network, operations, voice, messaging and mobile, data centers, disaster recovery, cloud solutions, data and business intelligence, program management and system engineering services portfolio. The global team was comprised of team members in more than 11 countries including contracting, cloud and off-shore support teams. Provide 24x7x365 enterprise support services to over 60,000 geographically dispersed employees worldwide.

Reston, Va, Us

Selected by the CIO and HR Executive for this opportunity. Managed the Global HR Technology Services Portfolio. Worked in partnership with HR leadership in Corporate and Line organizations to formulate service strategy, design and transitions, technology strategies and design architectures that support business and corporate strategies. • Developed multi-year strategy and road maps that included SASS solutions resulting in costs efficiencies.• Updated/upgraded HR ERP to add Oracle Fusion solutions for benefits and talent management.Leveraged off-shore teams to reduce delivery time lines, resource impacts and improve cost efficiencies

Reston, Va, Us

Promoted to this position. Oversaw development of systems for $10B government contractor to support enterprise, engineering and Business Unit systems. Supervised 200+ personnel and off-shore resources. Set technological strategic direction. Technology portfolio included SAP, PeopleSoft, Costpoint, Cloud applications, SOA, BI, Database, IV&V and SAIC enterprise solutions. New development and Operations 24/7/365.• Facilitated profitability by increasing employee utilization from 60% to 90% through institution of metrics and quality control. • Slashed O&M costs 30% by managing customer changes and eliminating routine upgrades and enhancements, while also reducing self-directed work assignments.• Improved management performance by establishing Technical Leadership Committee to develop architecture road maps, determine engineering systems design, and standardize technologies.• Enhanced IT performance by reorganizing IT operations from support to services support model, utilizing ITIL, COBIT, and ISO 27K frameworks, RRAs, and RACI charts.• Increased efficiency by migrating from legacy environments to state-of-the-art technology platforms.• Enabled continued business operations by maintaining 100% SOX 404, DCAA, and IT Security compliance.• Nominated for 2009 Tribute to Women (TWIN) Award. • President of the Pacific Southwest Chapter of the Women’s Network 2010

Reston, Va, Us

Managed Service Operations and Engineering team support functions. Established strategic direction, plans and roadmaps to implement with value metrics. Supervised >150 IT professionals in developing effective relationships with IT groups, service partners, and customers to effect change and improvements. Oversaw UNIX, Linux, Windows, VM, Database, Collaboration Services (Exchange and Sharepoint), WAN, Data Centers, Network Operations, Telemetry, and Metrics. Administered $40M+ budget. Effectively maintained 24x7x365 enterprise computing and network services supporting >50,000 persons across 250 locations worldwide. Performed quarterly forecasting, lease management, technology implementation and innovation, and capital project management.• Saved >$1.2M via technology upgrades, including VMware to reduce physical inventory by 400 servers.• Improved efficiency and reduced costs by implementing ITIL Best Practices.• Passed all SOX 404 audits without material findings.• Improved service request completion rate from weeks to days by implementing new program to manage corporate data and processing center infrastructures.• Enhanced efficiency by establishing centralized library of engineering standards and specifications.• Introduced service standards and quality metrics to aid root cause analyses and issue resolution.• Dramatically improved Incident, Problem, Capacity, Availability, and Service Management operations by introducing ITIL Best Practices, SLAs, OLAs, and process enhancements.• Recognized as One of 50 High Potential Employees (out of 44,000).• Earned Special CEO Recognition Award in 2007

Reston, Va, Us

Created PMO practice. Developed processes, practices, policies and procedures. Established Governance and metrics program. - Managed IT portfolio with a program value of $50M; developed processes to select, review, assign and track IT projects to successful conclusions. - Presented programs to senior management investment and review boards. - Routinely provided portfolio status to senior management, evaluate overall health of portfolio and ensure investments are realized.

Reston, Va, Us

Managed technology projects for MD Anderson Cancer Institute, Pfizer, LA Unified School District, and San Diego City Schools, Y2K Program manager for SAIC corporate as well as internal SAIC business groups. Administered multiple project/program budgets, some as large as $5M.• Earned 8 CEO Recognition awards (1998-2005) and several customer recognitions.