Suzanne B.

Suzanne B. Email and Phone Number

Account Manager
Suzanne B.'s Location
Orem, Utah, United States, United States
Suzanne B.'s Contact Details
About Suzanne B.

Suzanne B. is a Account Manager. Colleagues describe her as "I had the pleasure of working with Suzanne at FirstDigital where she managed a portfolio of over 600 accounts with exceptional efficiency and dedication. Her ability to juggle such a significant workload, while ensuring client satisfaction, was truly impressive. Suzanne was always willing to go the extra mile, often working late nights and weekends to ensure everything was handled seamlessly. What truly sets Suzanne apart is her professionalism, problem-solving skills, and ability to build strong client relationships. She consistently demonstrated a proactive approach to resolving issues and a calm demeanor under pressure. Any organization would be fortunate to have her on their team, as her dedication and strategic account management skills are truly top-notch.", "Suzanne must be one of the most detail oriented people I have ever known. Her paperwork was always carefully thought out and organized. She had previous customers following her around from company to company. She was willing to pitch in and participate in Culture Crew, and other service oriented volunteering. She put in extra hours to meet the demands of the work load. She cared deeply for her fellow employees and her customers. I am proud to call Suzanne hard working, dedicated and knowledgeable.", and "Suzanne is a delight to know. She works hard, cares for her customers and her team. She has your back and she gives praise and good feedback when needed. It’s been a pleasure to work with her and any company would be lucky to have her on the team."

Suzanne B.'s Current Company Details

Account Manager
Suzanne B. Work Experience Details
  • Firstdigital Telecom
    Enterpise Account Manager
    Firstdigital Telecom Jun 2020 - Nov 2024
  • Centurylink Business
    Inside Channel Manager
    Centurylink Business May 2019 - Feb 2020
    Monroe, Louisiana, Us
    Working with Partners on opportunity development, solution design and pricing, quoting new and existing opportunities, contract negotiations and promoting best practices.
  • Centurylink
    Inside Sales Relationship Manager
    Centurylink May 2017 - May 2019
    Monroe, La, Us
    Responsible for managing account relationships within existing and prospective customers. Work within multiple systems and with various teams to provide end to end service on all customer inquiries and challenges. Sell complex technology solutions i.e. Voice Communications, Data Networking, Managed Hosting, IP and equipment. Able to execute with a high level of service in a challenging and ever-changing environment. Analyze, comprehend, and translate numbers and reporting into actionable plans to meet or exceed monthly revenue quota.Weekly business reporting and accurate documentation of sales activity.Integrate industry knowledge related to general trends, emerging technologies, & competitors.Use a consultative sales approach to understand customer's business needs, issues, strategies and priorities to deliver a value-adding business solution.Manage and develop sales funnel and proactively monitor sales activity against assigned quota.
  • Electric Lightwave
    Strategic Account Manager
    Electric Lightwave May 2009 - Mar 2017
    Vancouver, Washington, Us
    • Managed up to 150 medium to large Enterprise accounts and exceeded monthly and quarterly goals to drive profitability. • Met with decision makers (CEO’s, CIO’s and CFO’s) quarterly to perform account reviews to discuss contract renewals, determine customer needs, address any concerns and identify appropriate business solutions.• Coordinated with multiple departments (Sales Teams, External Agents, Sales Engineers, Service Delivery & Management) to coordinate & participating in meetings with the Team & the customers during the sales process, the implementation of services, as well as upgrades and renewals.• Entered service orders for Moves, Adds, Changes & Disconnects in an accurate and timely manner. • Tracked Repair Tickets & SMP’s & escalated as needed, as well as placed orders to change existing services or add new services. Documented changes, issues & conversations to account notes.• Worked to mitigate issues with high risk customers to reduce churn and recognized several times by our Executive Management for low churn.
  • Express 1 Shipping
    Key Account Manager
    Express 1 Shipping Aug 2005 - May 2009
    Salt Lake City, Utah, Us
    • Made outbound calls daily to reactivate customers who had stopped shipping & obtain more business from existing customers through inside sales.• Managed & serviced all large volume accounts by taking inbound calls from customers who had shipping or billing concerns.• Made outbound calls daily to reactivate customers who had stopped shipping & obtain more business from existing customers.

Suzanne B. Skills

Management Microsoft Excel Microsoft Word Sales Account Management Key Account Management Telecommunications Research Leadership Microsoft Office Call Centers Salesforce.com Direct Sales Voip Managed Services Unified Communications Telephony Solution Selling Mpls Ip Multiprotocol Label Switching Voice Over Ip Internet Protocol Contact Centers Wireless Technologies Ethernet T1 Co Location Sip Trunking Session Initiation Protocol Wide Area Network Network Design Cloud Computing Broadband Sales Process Customer Service Excellent Problem Solving And Organizational Skills Work Well In An Incentive/goal Driven Environment

Suzanne B. Education Details

  • Utah Real Estate School Tsg
    Utah Real Estate School Tsg
    Real Estate

Frequently Asked Questions about Suzanne B.

What is Suzanne B.'s role at the current company?

Suzanne B.'s current role is Account Manager.

What is Suzanne B.'s email address?

Suzanne B.'s email address is su****@****ink.com

What schools did Suzanne B. attend?

Suzanne B. attended Utah Real Estate School Tsg.

What skills is Suzanne B. known for?

Suzanne B. has skills like Management, Microsoft Excel, Microsoft Word, Sales, Account Management, Key Account Management, Telecommunications, Research, Leadership, Microsoft Office, Call Centers, Salesforce.com.

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