Suzanne B. Email & Phone Number

Monroe, Louisiana, Us

Working with Partners on opportunity development, solution design and pricing, quoting new and existing opportunities, contract negotiations and promoting best practices.

Monroe, La, Us

Responsible for managing account relationships within existing and prospective customers. Work within multiple systems and with various teams to provide end to end service on all customer inquiries and challenges. Sell complex technology solutions i.e. Voice Communications, Data Networking, Managed Hosting, IP and equipment. Able to execute with a high level of service in a challenging and ever-changing environment. Analyze, comprehend, and translate numbers and reporting into actionable plans to meet or exceed monthly revenue quota.Weekly business reporting and accurate documentation of sales activity.Integrate industry knowledge related to general trends, emerging technologies, & competitors.Use a consultative sales approach to understand customer's business needs, issues, strategies and priorities to deliver a value-adding business solution.Manage and develop sales funnel and proactively monitor sales activity against assigned quota.

Vancouver, Washington, Us

• Managed up to 150 medium to large Enterprise accounts and exceeded monthly and quarterly goals to drive profitability. • Met with decision makers (CEO’s, CIO’s and CFO’s) quarterly to perform account reviews to discuss contract renewals, determine customer needs, address any concerns and identify appropriate business solutions.• Coordinated with multiple departments (Sales Teams, External Agents, Sales Engineers, Service Delivery & Management) to coordinate & participating in meetings with the Team & the customers during the sales process, the implementation of services, as well as upgrades and renewals.• Entered service orders for Moves, Adds, Changes & Disconnects in an accurate and timely manner. • Tracked Repair Tickets & SMP’s & escalated as needed, as well as placed orders to change existing services or add new services. Documented changes, issues & conversations to account notes.• Worked to mitigate issues with high risk customers to reduce churn and recognized several times by our Executive Management for low churn.

Salt Lake City, Utah, Us

• Made outbound calls daily to reactivate customers who had stopped shipping & obtain more business from existing customers through inside sales.• Managed & serviced all large volume accounts by taking inbound calls from customers who had shipping or billing concerns.• Made outbound calls daily to reactivate customers who had stopped shipping & obtain more business from existing customers.