Suzanne Brydon Email & Phone Number

United Kingdom

United Kingdom

South East England

I work with clients to connect them to their dreams by helping them raise their self-awareness, increase confidence and create personal strategies to achieve the life, career, or relationship they deserve. This enables them to take back control and life a successful life with purpose and satisfaction.I also host a monthly podcast entitled “Is That What You Think” in which I chat to my amazing guests about their careers, their journey to where they are now, and we discuss everything from mindset, confidence, motivation and favourite sandwiches!

South East, England

Through coaching and mentoring my clients I was able to help them create a bespoke health and wellness plan, support them through their actions and enable them to achieve their success. Being able to accompany my clients on their very personal journey was such a privilege and to watch their confidence grow and their mindset change was incredible.

As a Coach with Coaches In Kind, I work with schools and their students, to enable them to grow and develop, navigating the world of school, further education and all that being a teacher and teenager brings.Being a Coach and Mentor allows me to help others find their own paths, create their own action plans and follow their life and career aspirations.

Bedford, England, United Kingdom

Bedfordshire, England, United Kingdom

I mentor students in Year 9 & 10 to help them progress into their future studies and career with confidence and clarity, knowing who they are and what they want to do in their years ahead.

Ampthill, England, United Kingdom

Whilst working in roles for other Companies I coached individuals in my spare time as I found I had the experience and knowledge to benefit others. I worked with people who wanted to improve their career, their current job role or their personal life. I would help them determine their priorities and create action plans to achieve their ultimate goals.

Stockport, United Kingdom

I was responsible for the creating, monitoring and management of processes and procedures carried out by our Estate Agent & Financial Service Teams in order to improve efficiencies, manage new projects and manage and implement new software technologies.I coached and mentored within the Business to enable staff to grow and develop both professionally and personally. I also held line management responsibility for the Administration Teams and was Relationship Manager for the Panel of Solicitors and Conveyancers.

North Of Uk

Responsible for working alongside our Service Delivery Teams, my NHS and Ministry of Justice Clients in the North of England, North Wales, Northern Ireland and Scotland, ensuring contracts are effectively managed by monitoring performance and statistics, maintaining Service Level Agreements and undertaking regular communication. This includes face to face meetings, telephone conferences and providing feedback whilst acting upon feedback received. It also includes creating and disseminating management information and reports appropriately, in order to maximise and develop current business.Also responsible for identifying and acting upon new business opportunities along with managing the on-boarding of new customers.Alongside this role I mentored new staff and coached colleagues to enhance their knowledge, confidence and skills.

Oldham, England, United Kingdom

Line managed a Service Delivery Team based in England and India and worked closely with Clients such as the police, courts, Probations Trusts, the Crown Prosecution Service and the Tribunals Service, ensuring their interpreting and translation requests were effectively and appropriately dealt with. Held regular team meetings and briefs and undertook one-to-one performance reviews and appraisals. Created and utilised management information in order to enable effective team discussions and the allocation of resources according to the requirements and demands of customers.

Oldham, United Kingdom

Led, managed, mentored and motivated a team of 12 Customer Service Advisors and 1 Senior Customer Service Advisor via performance and capability management procedures. Conducted monthly one-to-ones and ad-hoc job chats with my team in order to develop their professional skills, knowledge and abilities.Designed and implemented new ways of working and refined current ones. For example, gathered business requirements to understand needs, and designed and implemented an extensive training cycle enabling advisors to gain all relevant skills in telephony, ICT software and housing policies and procedures.Recruited and trained new staff and also researched and evaluated current training courses, and using feedback from previous training sessions, created new training programmes and material. This ensured extensive coverage of the skill areas to convey the information in an innovative, creative, enjoyable and effective way.As Customer Service Champion and “Gober” Coach, I regularly coached and mentored staff from across the business in order to enhance their career within the company, their mindset and confidence and with my team, their customer service skills and techniques also.Liaised with all departments, including human resources and finance and external contractors to ensure the smooth running of the Customer Service Centre to make certain all calls handled were of an excellent standard.Company previously known as Northern Counties Housing Association.

Lancashire, England, United Kingdom

I spent three years as a Lettings Officer until promoted to Housing Officer. I worked closely with the residents to ensure that they were allocated appropriate housing and once in their homes ensured they managed the property tenancy correctly. I built excellent relationships with tenants and liaised with internal teams such as the Maintenance teams to support the tenants with any repairs they required.I trained and coached new employees to ensure their knowledge and skills were of a high standard for the company and the residents and I mentored colleagues who wished to pursue their career goals.

Bachelor Of Arts (B.A.), Communications & Media

Activities and Societies: film making, presenting workshops.

A - Levels, Communications & Media

Activities and Societies: Young Enterprise

13 Gcse'S, English, Maths, Sciences, It....

Activities and Societies: Hockey, Netball & Tennis