Suzanne Chambers Email & Phone Number

Streamsong, Florida

Welcome to Streamsong, a new kind of resort that takes the everyday ordinary to the absolutely extraordinary. A resort where golf is both a quest for perfection and an art form. A retreat that is the ultimate escape for relaxation, enrichment and rejuvenation. A place where the surrounding ecosystems are as deeply valued as the time you’ll spend with us.Streamsong has everything you could possibly imagine…and so very much more.

Greater Atlanta Area

Human Resources task force, training, consulting, domestic (US) executive hospitality staffing services with hotels and resorts.Provide a strong human resources background from the hospitality industry which includes, managing large resorts, opening / transitioning properties, developing strong recruitment and retention strategies, training and development, human resources leadership/management training and relationship development. Services include recruitment, development of training manuals and programs, employee handbooks, development of retention strategies, and HR policies and procedures. Clients include Richfield Hospitality, The Joule in Dallas, TX; Desires Resorts, Buccament Bay Resort in St Vincent and the Institute of Internal Auditors in Orlando, Fl.

Springfield Mo.; Alpharetta, Ga

Responsibilities of this role include but are not limited to the following areas; employee relations, performance management, succession planning, compliance, administration, recruitment, and retention as well as employee development. Provide guidance and counsel in all areas of Human Resources administration to the corporate functional team as well as to the property leadership teams. John Q. Hammons Hotels & Resorts was the largest private independent owner and hotel Management Company in the United States, with a portfolio of 78 luxury, full, and select service hotels with multiple brands representing nearly 19,000 guest rooms in 24 states. Responsible for providing direction and leadership to property HR representatives, General Manager’s, and RVP’s in the day to day operations to ensure adherence to company policies and procedures.

Orlando, Florida Area

Designed the hospitality human resources division of Ginn Development Company for Reunion Resort from groundbreaking to full operation. Reunion grew by 70% in one year as new phases of the resort opened. Developed and implemented training programs that influenced Guest Service Scores of 90% plus. Developed and implemented the “eAppraisal Halogen Performance Appraisal” and Human Resources Management e-Toolkit for all managers. http://www.reunionresort.com/

Orlando, Florida Area

Effectively reduced worker’s compensation incidents and costs over $200K annually by implementing programs that brought awareness to safety and health & wellness issues and strict monitoring of WC’s claims which has developed skills that would be helpful as a VP Human Resources HR. A strategic partner with the executive team to be recognized in the Top 25 “Best Employers for Working Families” by the Orlando Sentinel for three consecutive years. Collaborate with senior leaders to support business solutions.Managed career planning and development processes. Created strategies to maintain low turnover and high Employee Engagement. Property ranked in the 90% satisfaction level. www.gaylordpalms.com

Miami/Fort Lauderdale Area

Human Resources, HR advisor to Sr. Executives including the VP, responsible for South Florida Starwood Resort Hotels. Served on the Board of Trustees for the Hotel Employee Restaurant Employee Union; representing the employer, ensuring ERISA laws were ethically maintained. Significantly reduced worker’s compensation cost in all South Florida properties. Increased Employee Satisfaction Scores to 90% throughout the Southeast division. Compliance & Development in all Starwood practices. Opened the Westin Diplomat Resort & Spa including the acquisition of the legendary Diplomat Country Club & Spa which included negotiating two union contracts with HERE Local 355. Responsible for organizing the recruitment strategies for hiring, orientation, and training of 1500 employees for the opening of the Westin. Recipient of the 2003 Community Partner Award from Broward Outreach Center. Developed Internship program with Johnson & Wales Culinary School. www.starwoodhotels.com

Orlando, Florida Area

Responsible for acquisition of 30 to150 select and full-service hotels; Worked closely with GMs and RVPS throughout the country during acquisitions and divestitures. Additional responsibilities included resolving crises, employee relations issues, training, and organizational development, conduct audits and senior level recruitment as well as strategic planning initiatives which developed skills that would be helpful as a VP Human Resources HR.Developed and implemented AA and Diversity programs for the properties.Prompt and effective response to EEOC Charges with no losses.Responsible for the HR function for both corporate executives and property GMs supporting over 3000 employees.Developed and implemented the compensation and performance process.Director of Human Resources Department - Orlando Marriott International Drive, Orlando, FL 1995-1997Implemented and piloted the company’s first Drug Testing program; later applied throughout the corporation resulting in additional savings in worker’s compensation insurance costs.Increased Employee Opinion Survey Scores for Human Resources Satisfaction 96%, overall property 90%.Received an audit score of 98% accuracy rating for the property, resulting in the highest rating of 200 properties.Best Overall Human Resources Department of the Year.Awards received include Project Equality Excellence Rating, Interstate Hotels Corporation’s “Most Outstanding Achievement Award for Management Development,” Commitment to Training Award” and Marriott’s “Best Overall Teamwork Award.