Workhuman is a mission with a company. With more than 5M users, in 180 countries, supporting 30+ languages, Workhuman helps the world’s leading brands build cultures that leverage the power of human connection. The Workhuman Cloud®, Workhuman's Social Recognition® and Continuous Performance Management platform, unleashes the passion and potential of every human who works for a living. It is where employees unite around a shared purpose; leaders gain unparalleled insights into what drives performance, satisfaction, and retention; and HR delivers on their employer brand values. As a Senior Customer Success Manager, I own and manage the on-going, multi-level, strategic relationship and development of a key group of enterprise level customers. As a strategic partner, I maximize program and feature adoption, promote and ensure alignment with best practices, and work to deliver and achieve the customer's program goals and objectives. As a trusted advisor, I strive to provide an exceptional customer experience and ensure that each of my customers achieves sustainable value from the Workhuman solution and is satisfied with our products.

RealPage, Inc. is a leading global provider of property management software solutions for the multifamily, commercial, single-family and vacation rental housing industries. RealPage currently serves nearly 12,200 clients worldwide from offices in North America, Europe and Asia. As a Senior Strategic Account Manager, I provided high level, strategic account management to high-profile, enterprise clients who rank in top 2%, company-wide, in size and annual contract value. At the executive and regional level, I conducted business reviews, presented performance metrics, and provided monthly financial reporting. I identified new opportunities and drove expansion business by understanding the clients' needs and goals and recommending and promoting products and services that would improve the client’s overall experience and operating performance, resulting in sales and internal revenue for RealPage. I responded to day-to-day questions, challenges and training needs, including demos, and when necessary, drove swift resolution through active listening, creative problem solving, and leveraging relationships with cross-functional teams across internal and external organizations. I worked directly with the following internal, cross-functional, operations teams to ensure a positive, overall client experience: product development, customer success, sales, implementations, risk assessment - legal and compliance, financial and property account management, energy management, and submetering - sales, install and service. Throughout my time with RealPage, due to my ability to retain clients, build and strengthen relationships, and regain client confidence, I consistently received temporary and/or permanent assignment to clients who had significant expansion opportunities, required specialized attention and/or were at risk to cancel.

The Pecoy Companies is a privately-held, real estate development and residential home construction company with over 30 years of experience and proven success in developing residential neighborhoods, and designing, building and remodeling custom, luxury homes throughout Western MA, Northern and Central CT, and Cape Cod. As Regional Director of Sales & Marketing, I built, managed and coached a sales & marketing team consisting of 8 direct reports. I was directly responsible for the sales, contracts and closings for Pecoy’s 285+ home sites. I worked with a sophisticated client base on specifications, pricing, contracts - preparation and negotiation, homesite selection, design, and finishes. In addition to sales, I was responsible for the oversight, management and implementation of all marketing initiatives. During my time with Pecoy, I rebranded the entire organization to more accurately reflect the products and services offered, and I diversified the company's product line by developing and launching two new product divisions, ultimately growing annual revenue by 98%.

UDR, Inc., an S&P 500 company, is a real estate investment trust with a 47 year track record of success in renovating, repositioning and managing residential, multifamily housing communities throughout the United States. As Property Manager, I managed all day-to-day financial and operational aspects of a 52 acre, 478 unit, resort-style multi-family housing community valued at over $30 million. Was responsible for repositioning the community, as well as all day to day activities related to property management - leasing, marketing, rental rates, promotions, resident relations & retention, rent collection, renewals, evictions, curb appeal, amenities, maintenance, capital improvements and unit turns. Upon arrival, in an effort to reposition community, terminated existing staff and recruited, trained and developed a new, management, marketing, sales and maintenance team. In a twelve-month period, increased NOI by 30%, increased occupancy from an average of 89% to 96%, decreased resident turnover by 20% and favorably positioned community in market, ultimately, culminating in a successful sale by Ballast Point Group to UDR, Inc.

Aspen Square Management is a privately held property management and real estate investment company with a sixty year track record of success renovating, repositioning and managing residential apartment communities throughout the United States. As Regional Manager, I oversaw and managed a residential real estate portfolio consisting of over 2,000 units valued at $156 million. I managed the takeovers, repositioning, renovations, marketing strategies, lease-ups and stabilization of 11 newly acquired multifamily housing communities, as well as the day to day operations of 4 established communities. I recruited, led and managed a team of over 40 Property Managers, Marketing Managers and Leasing Professionals.

Started-up and managed the sales and operations of an exclusive, single-family, residential housing community worth over $32 million. Launched an aggressive sales and marketing campaign to initiate sales. Increased potential sales and overall profitability by 58% by conducting thorough market research and analysis. Acquired Mass Real Estate License by completing real estate salesperson course during most difficult start-up.

Managed the takeover, initial start-up, and repositioning of a distressed 278 unit, multi-family housing community. Developed and implemented a creative and successful marketing campaign for an aggressive lease-up. Overcame difficult reputation by changing resident profile, recruiting and developing a professional sales and service team and networking with city officials, businesses and local community.

Managed the initial start-up, rehabilitation, repositioning and lease-up of 336 unit, multifamily housing community. Promoted to Regional Property Manager of Central Florida after 9 months of proven success.