Suzanne Corbett Email & Phone Number

Lead a team of 8 training staff responsible for facilitating MassHealth eligibility worker new hire training, training requests related to policy and systems updates, and ad-hoc requests from multiple internal stakeholders.Manage multiple incoming training projects, curriculum improvement, and ad-hoc requests from internal stakeholders. Coordinate training.

Pawtucket, Rhode Island, United States

Lead a remote team of 10 facilitators and 4 technical writers in ongoing call center agent training within a BPO environment. Evaluate training requests and create plans to meet those needs with a variety of training tools and delivery methods. Build inter-departmental relationships with operations business partners to improve communication and anticipate.

Pawtucket, Rhode Island, United States

Training and curriculum development for call center in a BPO environment with 19+ unique clients. Work alongside new clients to develop and launch customized training programs for PSRs including full onboarding, system training (Epic, Centricity, Meditech, and Cerner) and scripting development - often on an aggressive timeline to ensure agent readiness for.

Brockton, Massachusetts

Delivered comprehensive systems and skills training to new hire and existing employees for multiple internal business partners. Facilitated classes from 1 to 50 learners (ILT and VILT) at all levels. Designed a new hire training experience including ILT, job shadowing, and practical lab opportunities to improve productivity upon transition to operations..

Foxboro, MA

Inbound call center and sales representative that managed accounts for the New England/Upstate NY region. Responsible for meeting team monthly sales goals through consultative selling of waste disposal products, as well as meeting productivity and quality goals for inbound customer service call handling.Proven track record for exceeding sales and.

Foxboro, MA

Assisted in creating and developing a cross-functional quality control department within the New England market area office that acts as a liason between Operations, Dispatch, Customer Experience and Sales. Monitored and addressed ticket error issues and perform root cause analysis as trends emerge. Developed and refined processes to improve communication.

New Bedford, MA

Managed the administrative duties of the nursing unit, answered or directed questions from "customers"​(which could include patients, family members, medical staff, technicians, nurses, and other offices or medical facilities), and helped create a calm working environment under stressful circumstances. Coordinated patient care via transcribing and.

Newton, MA

Acted as liason between clients and telecommunications providers for new installations, upgrades and account changes. Coordinated scheduling between client, local site and provider to ensure timely and smooth installations. Assisted sales with contract management, renewals and upgrades, including upselling into existing customer base - three-time winner of.

Attleboro, MA

Created a proposal process for accepting bids from local contractors, and reviewed incoming bids for submission to corporate offices for approval. Managed scheduling and coordination of retail store maintenance and construction projects, particularly larger-scale remodels and multi-location services. Coordinated services between corporate office, local.

Providence, RI And Marlborough, MA

As Customer Account Manager, maintained a 92-95% retention rate of assigned high-value customers through in-person contact, problem resolution, upselling and contract renewal. Worked with sales team to secure large corporate clients and acted as point person for installations and problem resolution. As Customer Service Representative, processed incoming.

Associate’S Degree, Business Administration And Management, General, 3.49

Asoociate of Arts in Business with a Certificate in Marketing

Musical Theatre

Education record