Suzanne (Sue) Curran Email & Phone Number

New York, NY, US

New York, NY, US

-Responsible for the management of the MIS regulatory website, ratings.moodys.com to ensure the timeliness, accuracy and completeness of the regulatory data disseminated on the site.-Business owner of Regulatory Reporting team tasked with transitioning to a future state operating model while creating a new global team of report owners and a data validation.

New York, NY, US

-Led the creation of a new Moody's regulatory website, www.ratings.moodys.com, used for the dissemination of regulatory content which launched on May 22, 2022.-Collaborated with Legal, Compliance, Technology, Operations and Moody's Analytics to define a vision and translate the strategy into actionable goals.-Managed the product lifecycle from concept to.

New York, NY, US

• Directed global data operations, to ensure processing, accuracy, timeliness and dissemination of ratings and reference data, which generates $2.8 billion annual revenue; managed blended on/offshore staff of 55+, based.
• Product owner of S&P.com disclosure site; during this time moved it to a new high availability platform, redesigned the site, set up operational support and trained new product manager to ensure that regulatory.
• Reduced global rating action processing time and distribution by 10% in six months to increase speed to market; increased staff by 50%+ and trained it to rapid competence to create a global operational support team.
• Interacted with global regulators like the U.S, Securities & Exchange Commission and the European Securities & Markets Authority to provide operational overviews and led a governance committee that assesses risk in.
• Improved product time to market for frequent issuer bond programs, to meet market demands, by creating “new issuance” desk and establishing partnerships with global debt issuers.
• Streamlined release cycle of ratings data base enhancements, which feeds downstream systems including product lines and S&P.com, the company’s free information Web site. Managed impact process with stakeholders and.

• Managed team of 15 providing operational support for $54 million product line; cross-trained team members and increased overall product knowledge to improve customer service; collaborated with internal stakeholders to.
• Created first second-level support model for RatingsXpress product, in collaboration with Client Services Department; including product training and populating Knowledgebase with FAQs.
• Managed the coordination and processing of one of the largest rating actions taken by Standard & Poor’s Corp. that encompassed 300,000+ security level rating changes related to the six major bond insurers. Continued as.
• Improved global client support by training resources in London and Tokyo, conducted client market research on proposed product enhancements; optimized client contact list and reconciled discrepancies between client.
• Mitigated data/service loss risk, intrusion and product theft by implementing new password policies, requiring annual changes and use of “strong” passwords.
• Improved IT transparency and increased client self-help, by creating “How To” documentation enabling support team to assist new clients implementing RatingsXpress feed. Added content to user guide for reference; and.

• Managed diverse products within $54 million Securities Information product line; directed new version releases; supervised multiple project teams in parallel, to develop quarterly product releases; implemented product.
• Managed projects ranging from 2 months to 2 years and improved departmental project throughput, timeliness and controls, implemented PMI-based project management methodology; and created formal standards, templates and.
• Led project team that inaugurated the first “Web Service” product in Securities Information Services.
• Redesigned application used to assign identifiers (Cusip, ISIN, Cins) to rated securities; included improved usability, more data sources via Web “services”, and additional functionality. Improved identifier coverage.
• Introduced change management procedures and standards for Securities Information Services; which enabled 44 changes in one year without error or incident. A total of 100+ enhancements and “business as usual” items were.
• Led project team to reconcile Public Finance rating discrepancies (79,000) across two product lines, improving quality and client satisfaction; implemented procedures to prevent future discrepancies.

• Managed CreditWire, RatingsXpress and Ratings IQuery product lines; directed enhancements, sales, marketing, operations, customer service and support; created pricing models, market research, forecasting and product.
• Improved sales force negotiating effectiveness by reviewing all redistribution contracts and creating summary matrix of all contract terms for RatingsXpress product, to assist sales reps in client negotiations; updated.
• Launched CreditWire 3.0, a product hosted on Bloomberg with S&P Ratings and Research; redesigned content into sectors, added alert functionality and managed prelaunch, including entitlements, sales training, support.
• Managed RatingsXpress product, which grew 60% from $16 million in 2003, to $25.8 million in 2004, by supporting sales reps; ensuring product quality, accuracy and timely delivery, to build brand loyalty.
• Improved sales force closing effectiveness by collaborating with external consultants to deliver extensive product training on RatingsXpress via role playing, fact book and intense training.
• Launched RatingsXpress Credit Research v2.0 in January 2004. Product generated revenue of $1.1 million and grew to $1.7 million in 2004 representing a 50% growth in revenue.

Ba, Business Management

High School