Drive communications strategy and oversee the production of deliverables that support sales enablement initiatives for national sales team of 2,000+; provide leadership and communications guidance to internal Sales Communications team (including three direct reports).■ Facilitate the achievement of targeted annual sales revenue by planning and developing communications that provide seller education, drive sales tool adoption, highlight business-critical issues, and support product, promotion, and incentive launches.■ Create a broad range of written communications for senior leaders, including sales messaging, product launch communications, and organizational announcements for targeted internal audiences.■ Plan and direct video projects that highlight seller success stories, product launches, and leadership communications.Key Accomplishments:■ Direct production of the company’s premier communication vehicle, a weekly sales email newsletter that educates salesforce about new product launches, seller success stories, company incentives and sales tools, promotions, and incentives; oversee the production of an estimated 520+ newsletter articles per year.■ Optimized education of companywide sales team (2000+ sales professionals) by repositioning monthly Sales Development Seminar as a professional development forum that leverages outside speakers and internal SMEs to educate on sales topics and strategies.■ Partnered with stakeholders to develop and launch the Spectrum Enterprise Sales Playbook, which details all strategies, best practices, and techniques to help the sales team win and retain clients.

As Consultant, Organizational Communications Specialist at Guardian Life Insurance Company, drove change communications for IT PMO and supported overall environmental changes as Guardian shifted software and solution delivery from Waterfall to Agile methodology. Key Accomplishments:■ Developed communications that supported changes to organizational structures, business processes and job roles.■ Collaborated with CIO and internal SMEs to craft consistent communications aligned with move to Agile, including technology announcements, executive communications, success stories, and business messages.

As Consultant, Change Management Communications at the International Rescue Committee, developed strategic change communications to support development and rollout of global telecommuting program that saved $11M, improved employee work-life balance, and served as an effective recruitment tool for new and tenured employees wanting a remote work situation (remote and hybrid work being a rarity, pre-COVID pandemic).Key Accomplishments:■ Authored and aligned all communications to support global change management and employee engagement.■ Created program brand and dedicated intranet site, coordinated Change Champion team, and provided orientation for shared desk booking software, an online platform that allows remote workers and managers to reserve or assign an office workspace in real time.■ Optimized transition to / buy-in of telecommuting program by delivering Q&A sessions and authoring FAQs, training materials, remote work start-up guides, best practices for managers / remote workers, and telecommuter success stories.

Oversaw the company’s internal, external, and executive communications, Request for Proposal (RFP) writing, and employee engagement initiatives.■ Authored, edited, and published staff newsletter and all press releases, web content, thought leadership articles, social media postings, and employee communications.■ Developed messaging and executed communications initiatives for executive leadership team.Key Accomplishments:■ Won $65M in new business contracts by leading the proposal writing / RFP process.■ Reduced turnover and facilitated the establishment of a positive corporate culture by developing and managing a quarterly employee recognition program.■ Improved corporate image and enhanced communication with external funders, partners, and customers by collaborating with outside agency to overhaul outdated company website.

Directed public relations initiatives for school district clients for this non-profit educational organization. Wrote custom articles, newsletters and other communications for clients that drove awareness of the quality of educational services and student experiences provided. ■ Wrote, edited and produced four quarterly newsletters whose target audience included the community, parents, staff, administrators and superintendents. ■ Collaborated with district Superintendents and campus directors to develop communications strategies that supported objectives.■ Covered 50+ annual events, developed online content to build clients’ web and social media presence, wrote budget newsletters, press releases and other material, secured media story placements, and cultivated positive relationships with the community through various channels, including newsletters and daily postings to websites, Facebook and Twitter pages. Key Accomplishments:■ Editorial improvement of internal newsletters. ■ Awards won at the state and national levels for writing excellence■ Wrote award-winning stories and newsletters that have influenced and persuaded voters to pass school district budgets and that have showcased special education services and students.

Central Bank of the United States with 3,000 employees in New York City, New Jersey and Buffalo, NY.Directed internal communications and served as Editor-in-Chief for the Federal Reserve Bank of New York for nine years. Led redesign of entire internal communications system to ensure more immediate and efficient delivery of corporate news, leadership vision and key messaging to the Fed’s diverse internal audience.■ Overhauled the outdated employee magazine and served as its Editor, conducting interviews with staff and leadership for articles. Led the internal communications team in launching the Fed’s intranet site. Team included three staff writers and three graphic designers, reporting to the Vice President, Internal Communication.■ Supported internal clients with their communication needs, providing writing and editing expertise across the institution.Key Accomplishments■ Gained leadership buy-in to cover previously closed leadership conferences; wrote in-depth business stories that celebrated departmental achievements and their relationship to the corporate mission; and articles that addressed both positive and negative news to keep staff informed of Bankwide developments. ■ Fostered an environment of open communication, connected staff working at the Fed's multiple locations, engaged them in their work and helped them to understand the business of the Fed and the role of their department.■ Covered numerous internal events, recognition ceremonies, luncheons, Town Halls, talks, speeches and other relevant internal news for publication in The Fed magazine and the intranet.Recognition Honored with cash-based "President's Award" nine years in a row for editorial content and bridging internal silos --- the highest employee award given by the Federal Reserve Bank of New York, 1999-2007. Commended three times for superior editorial content in the Ragan Report's "What's Working in Organizational Publications" column, 4/1999, 11/2000, 12/2000.

Served as Special Projects Director for this monthly incentive industry trade publication and conceived, wrote, edited, and produced 24+ annual supplements, advertorials and incentive planning guides to accompany the main issue, whose target audience was corporate incentive planners.■ Worked directly with advertisers for each supplement and interviewed industry pros for stories and guides. ■ Traveled globally on reporting assignments for stories published in the magazine and supplements.

Reported on the travel industry for weekly travel trade publication, covering cruise lines, Europe, the Caribbean and more.

Business reporter for daily newspaper, circulation 50,000. Covered local business news, including economics, real estate, retail and more.