Suzanne Ellers Email and Phone Number

• Clear communication provides clients with enough information to make quick and informed decisions for short term living arrangements. • Ability to multi-task effectively resulted in expanded responsibility in customer service, invoicing, collections, and leasing.• Excellent organization and written skills resulted in diligent follow ups with prospective clients resulted in a larger client base.• Consistent discipline and responsibility has enabled a tele-commute position working from a home office performing sales, marketing, and customer service.

Assessment analysis that includes curriculum selection to enhance student learning to obtain their GED.Motivating students to stay engaged in their learning and discover that they can do it. Provide a comfortable and constructive environment that promotes respect and acceptance for all learning levels. Create and implement differentiated teaching plans to reach all student where they are and help bring them where they need to be to find success.

***Seasonal Position OnlyOutstanding ability to relate to clients resulted in high levels of customer satisfaction and referral business.Ability to listen, problem solve and communicate effectively resulted in a sales record of 25-30% closing rate for new enrollment based on first contact.Produce strong results in a home office setting, working unsupervised resulted in being kept on past deadline and invited back for next season.

Ability to listen first, ask questions to discover to issue and then create a solution resulted in discrepancies ranging from entry level – escalated being resolved with a high level of satisfactory rate for all involved. Ability to learn, master and expand while multi-tasking effectively resulted in expanded responsibility in customer service, supply procurement, medical billing, collections, and shipment processing and quality inspection.Engaging communication and intense internet research increased new sales accounts as well as frequency of orders with established clients. Ability to understand and simplify daily operating functions led to a master Standard of Operations being created so that when anyone was out, our office ran smoothly saving time in training and accessing information on as needed basis.Consistently rising to the needs of the organization as well as being a fast learner resulted in being entrusted to tele-commute performing sales, marketing, and customer service in my home office. The position ended as a result of moving over ninety miles away and closer to home work opportunity.

Ability to problem solve resulted in decreasing the bottleneck in training acclimation time by 5 days by streamlining training in receiving sections with a customized standard operation procedure, enabling senior staff to concentrate on other tasks rather than training. Ability to customize training to fit different learning styles resulted in training time being cut in half and errors in processing by 75%.Ability to analyze information and effectively communicate both written orally resulted in quickly and efficiently reconciled all customer accounts for end of year accountability resulting in a decreased liability for my company and saving the company an average of 300.00 per customer. Ability to collaborate and motivate resulted in effectively managing soldiers while superiors were out in the field, encouraging colleagues to cross train in all areas of medical supply training resulting in a smooth functioning while on skeleton crew.Attention to detail combined with a mastered ability to self manage projects, deadlines and personal schedules resulted in being selected to deploy with only a few other soldiers to set up, maintain and supply all medical supply needs to both operations in Nicaragua and El Salvador. Ability to learn quickly and apply new knowledge resulted in being trained in all areas of medical supply warehousing and hospital supply operations at WOMACK Army Medical Center. Areas of emphasis included: receiving, shipping, end of year inventory, procurement, accounts payable and accounts receivable. This position came to an end resulting in an Honorable Discharge from the United States Army.