Hired to provide administrative support on a part-time basis and subsequently promoted into a broader role to head-up all administration, marketing support, event co-ordination and customer services issues. Key deliverables focus on ensuring that all administration is accurate and up to date, co-ordinating all administration around a busy events programme and playing a key role in all marketing related activities. Report directly to the Managing Director.• Introduced new resource management processes to streamline workflow management which has improved efficiencies by 15% and enhanced service delivery levels.• Developed video production capabilities which has provided the company with a platform for providing high quality content as part of its digital marketing strategy.• Nurtured a cohesive team environment with remote workers to improve motivation and productivity by 10%.