Clinical Operations Manager
CurrentLine manage Clinical Research Associates effectively, ensuring high performance, quality of monitoring and continuous development.Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance. As a manager, the employee is expected to recognize the importance of and create a culture of process improvement with a focus on streamlining our processes, adding value to our business and meeting client needs. Ensure appropriate issue escalation of findings related to the quality of performance of monitoring or site management activities. Provide feedback on the development and implementation of formal Clinical Research Associate training tools and presentations. Implement agreed corrective actions and/or further training as required. Conduct timely Clinical Research Associate performance reviews and appraisals by acquiring feedback on Clinical Research Associate performance from Project Managers and others as required. Ensure that clear goals and objectives are set. Make recommendations for Clinical Research Associate promotions. Conduct regular Clinical Research Associate group meetings to provide timely and relevant updates. Assist with continuous review of current processes and implementation of agreed process improvements in collaboration with other departments. Interview, evaluate and select new Clinical Research Associate hires. Ensure induction and orientation for newly hired Clinical Research Associates occurs. Ensure Clinical Research Associates are meeting performance objectives and take appropriate remedial actions as required. Ensure that Curriculum Vitaes for assigned Clinical Research Associates are updated as required and skill set / experience is maintained in Planview. Participate in business development activities, as appropriate. Travel (approximately 50%) domestic and/or international. Other duties as assigned.
