Suzanne Frazier Email & Phone Number

Ritzville, Wa, Us

United States

Ocean Shores, Washington, United States

Oversee Hotel & Restaurant Operations/Administration for a 95-room, all suite hotel on Washington State's most scenic coast. Manage multi-million dollar remodel/renovation project to adhere to Corporate PIP standards. Train, direct, and lead staff members.

Ocean Shores, Washington, United States

San Jose, Ca

• Design and Implement Sales Action Plans (both departmentally and individually) to provide strategic and tactical direction to sales team; monitor their progress toward achieving goals throughout the year• Research potential marketing opportunities that fit property needs, making recommendations on where sales dollars and resources should be used to achieve greatest return on investment• Recommend sales and marketing activities, internally and externally, to stimulate new revenue streams • Pro-actively prospect for new business through networking opportunities, memberships, or methods of opportunity that are discovered• Train team in various prospecting and upselling techniques in each geographic area within local region• Conduct regular competitive market surveys to monitor positioning in current marketplace, to gain insight to new marketing campaigns of like properties, and/or to provide correctional sales direction to staff if needed on a regular basis• Conduct weekly motivational meetings with Sales Staff and weekly staff meetings with Executive staff• Increase employers’ public profiles through sponsorship of community events• Work extensively with City Chambers and CVBs to reinforce brand and to solicit new business• Maintain professional memberships, associations, and industry subscriptions to keep abreast of industry trends• Keen on predicting industry trends that could affect manager sales strategies and techniques• Act as Director of Sales Department, advise and book corporate events as well as high-end social events

San Francisco, California

• Booked Social and Corporate events for Members & Non-Members as directed by Club Charter• Provided training on dealing with upscale social and corporate clientele• Developed/mentored personnel for promotions and/or directorship positions• Introduced Yield Management practices to maximum department revenues • Generated weekly revenue forecast reports & developed annual sales goals budgets• Designed and Implemented Sales Action Plans• Re-designed Catering Menus & Wedding Packages based upon extensive market survey research• Perform statistical analyses to assess variances and determine monthly profit/loss discrepancies• Used statistical & managerial feedback information to trouble-shoot areas of concern and make recommendations for reasonable corrective action plans• Voted Best Event Planner in their 10-year fundraising history by Rebuilding Together for work on their ‘Gala Benefit Ball’, one of San Francisco’s most prestigious Black Tie Charity Balls in May, 2005

San Francisco, Ca

• Arranged private events for members & their families• Designed and directed Club events for members• Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property• Consult with members in order to determine objectives and requirements for events • Worked on highly prestigious 150th Annual Meeting & White Tie Ball for The Pacific-Union Club

Menlo Park, Ca

• Sold expensive and exclusive fine jewelry to transient customers• Maintained client 'wish lists' for preferred gift items• Pro-actively prospect for new business through wish-list maintenance• Learned technical aspects of jewelry & watch repair & advised customers on repairs & pricing • Assisted owner in jewelry repair area• Worked closely with several high-end vendors t develop technical skills for selling high-end, high-price value of carried items

Menlo Park, Ca

• Sold social events (weddings, wedding rehearsals, anniversary parties, & birthday parties primarily)• Sold events to corporate businesses in local area• Pro-actively prospected for new business• Conducted Convention Services Management duties in partnership with teamed Sales Manager• Designed and Implemented Sales Action Plans (both departmentally and individually) to provide strategic and tactical direction to sales team• Research potential marketing opportunities that fit property needs, making recommendations on where sales dollars and resources should be used to achieve greatest return on investment• Recommend sales and marketing activities to Food & Beverage Director• Recommended and implemented changes to Catering & Operational Departments that helped result in increased departmental profit and a higher food & beverage rating• Designed software templates for catering department's new state-of-the-art Word software program (called Breeze) with New Market technicians – which has now has become the standard "Delphi" system standard catering software package country-wide

Tucson, Az

• Assisted the Assistant Director of Procurement in reorganizing Purchasing & Procurement Department for effeciency & effectiveness at University of Arizona • Provided Administrative support to Director and Assistant Director of Procurement at University of Arizona• Designed Marketing Material for UofA Procurement Department

Alexandria, Va

• Assigned all events turned over to Event Planning team from Room Sales Dept. • Communicates and executes departmental and property emergency procedures and made sure staff was trained in safety procedures• Led execution of activities to support the Event Management strategy • Worked with direct reports to review scheduled events and troubleshoot potential challenges• Led BEO Meetings for F&B Operations Team & Participated in Operational Management Staff Meetings to apprise property Department Heads of all in-coming group events that would impact property operations• Managed customer budgets to maximize revenue and meet customer needs• Worked with highly complex or high profile groups when financial impact will be significant• Designed Catering Menus & seasonal additionals in conjunction with Chef's particular expertise• Sought out, interviewed, and contracted Preferred Vendors• Designed marketing collateral for Catering Department• Provided Manager-on-Duty services on weekends

Arlington & Tysons Corner, Va

Tysons Corner, Va

Bethesda, Md