Suzanne Fu Email & Phone Number

North America

North America

Toronto, Canada Area

Toronto, Canada Area

- Create and optimize the process framework and communication channels between the CS team and other departments. To ensure all teams are aligned with the strategy for each part of the customer’s journey- Collaborate with the leadership team to implement and define key metrics, product, delivery reports, and dashboards on customer experience (NPS, Customer.

Toronto, Canada Area

- Customer advocate and liaison to executive leadership, customer support, product, and engineering teams- Advise clients on a broad range of digital marketing channels including email, mobile, social media, and display advertising to drive financial, brand awareness, client engagement and success of clients - Conduct full-cycle onboarding, consulting and.

- Responded to a wide variety of inquiries, including but not limited to Google Analytics questions, product functionality, and training clients on Q4’s Content Management System and industry best practices.- Led the latest project initiatives with the Product & Development team, assisted in developing the roadmap and provided valuable feedback based on.

Toronto, Canada Area

- Managed a rotating list of high profile clients, providing white glove service to key, executive level decision-makers.- Coordinated and conducted quarterly earnings updates by adhering to strict publishing deadlines; monitor and ensure the success of quarterly and other ad hoc webcast and conferencing events- Ensured all information is up-to-date on.

Toronto, Ontario, Canada

- Performed reconciliations and trade confirmations to ensure accuracy and record keeping- Reviewed client HRIS feed to ensure changes and information have been reflected accurately- Processed fund transfers, contributions, withdrawals and terminations for plan members- Responded to client and plan member inquiries, as well as requests from Call Center.

Toronto, Canada Area

- Pre-screened candidates in preparation for technical interviews on behalf of recruiting directors- Prepared resumes, draft job postings, as well as other administrative tasks- Conducted searches and screenings of potential candidates using both internal/external databases, as well as utilize social media platforms- Organized company activities, such as.

Toronto, Canada Area

- Supported the President with the execution of marketing plans and brand communication campaigns.- Activities included Advertising, mass media development, brand content development, promotional material, etc.- Assisted in the successful execution of new marketing plans and budgets by ensuring maximum awareness of activities and made recommendations of.

Toronto, Canada Area

- Point of contact for customer enquiries and identify opportunities for internal referrals- Assisted Manager of Customer Service in performance improvement process by proactively seeking opportunities and ideas to ensure branch performance goals are met- Coaching of staff on sales of core banking, credit lending and investment products and services, while.

Toronto, Canada Area

- Provide banking solutions and advice that meet individual financial needs by opening accounts, credit and investment counseling, and promoting the sales of other personal banking products and services - Performed quarterly pipeline and sales analysis- Accomplishments:--- Ranked #6 for CSRs within the GTA Region for TD Champion Award Fiscal Year 2012

Toronto, Canada Area

- Responsible for completing financial transactions for customers in an accurate and efficient manner; to ensure a positive customer experience is created at every transaction; constantly seeking for opportunities to contribute to the ongoing improvement of the overall branch customer experience- Responsible for organizing and coordinating branch.

Toronto, Canada Area

Bachelor Of Applied Business, Hospitality Administration/Management

• Courses include: Marketing, Human Resources, Finance, Accounting, Public Relations, Operations Management, Fundamentals of Food & Wine.

Business Administration And Management, General

Education record