Suzanne Evans Email & Phone Number

Nottinghamshire, England, United Kingdom

Mansfield

Nottingham

My role within working for Dell involves handling incoming calls from health care professionals and school professionals. Providing support via remote desktop, Creation of users and groups within Active Directory based on Windows Server 2013, Supporting users using Microsoft office 2013, Sharepoint and the cloud. Logging of incidents within a Remedy based Software.

Castle Donnington

My role within working at Dimensions involves handling incoming calls from users providing remote desktop support via Active Directory, Creating and removing users within Microsoft Exchange Console based on a Windows server 2003/2008 Operating System. Provide remote support via Log Me In Rescue. Managing permissions to mailboxes via MS Outlook 2007. Investigating and solving Service Users issues they experience within applications and hardware. Also responsible for arranging repairs or contacting external agencies for swop out of faulty equipment.

Sheffield, United Kingdom

Responsible for all 1st line support. Support over 100 Companies. My day to day role is to remotely fix all 1st line support calls along with investigation and repair into all PC faults for Hardware and Software. My other role also involves purchasing and procurement for all IT equipment and administration tasks for the 2nd Line Engineer such as booking jobs for the 2nd line Engineer to visit site.

Bingham, Nottingham

Responsible for all 1st line support within the company. Have also covered for Team Leader at Sony Head Office. This involved hardware and software support. I have also covered at WHSmiths Head Office. This job involved looking after all Lexmark Printers including maintenance and ordering Toner for all WHSmiths sores within the United Kingdom. I have also been out to Supermarkets doing Site Survey’s for Access Point installation.

Responsible for fixing all it faults over the IT helpdesk. This job entails answering phone calls phone customers who required help, and fixing the fault over the phone by remoting into user’s machine using an application called Net Meeting. Management of all new intranet accounts which are required to be created, also deletion of accounts that are not longer required. Management of over 2500 mailboxes that required day to day administration. Raising any IT faults that cannot be rectified over the phone for other work colleagues to fix.Telecommunications OperatorWithin this role I am responsible for all signal traffic. This entails distributing signals to over 10 different registries and ensuring all traffic is collected. Also responsible to transmission of signals to all other Military bases within the U.K and overseas. Fully trained to operate Insecure and Secure Facsimiles. Management of day to day checking of signals to make sure everything has been completed correctly. Also responsible for filing of traffic. Radio Operator/Flight watchResponsible for speaking to airborne aircraft which required any information they needed. My responsibility was to maintain communications and transmit up to date weather forecasts. I was also responsible for maintaining the equipment and making sure it was serviceable. If not that it was my responsibility to find the technicians to fix the fault.

City And Guilds 366 Communications Cabling Certificate, Fibre Optic Cabling, Pass

City and Guilds 3666 Communications Cabling Certificate (Optical Fibre) L2 Course: Unit 201 Communications Principles Unit 202.

Gcse'S

Mcse Exchange Server 2003, In Progress