Suzanne Evans Email & Phone Number

Nottinghamshire, England, United Kingdom

Mansfield

Nottingham

My role within working for Dell involves handling incoming calls from health care professionals and school professionals. Providing support via remote desktop, Creation of users and groups within Active Directory based on Windows Server 2013, Supporting users using Microsoft office 2013, Sharepoint and the cloud. Logging of incidents within a Remedy based.

Castle Donnington

My role within working at Dimensions involves handling incoming calls from users providing remote desktop support via Active Directory, Creating and removing users within Microsoft Exchange Console based on a Windows server 2003/2008 Operating System. Provide remote support via Log Me In Rescue. Managing permissions to mailboxes via MS Outlook 2007..

Sheffield, United Kingdom

Responsible for all 1st line support. Support over 100 Companies. My day to day role is to remotely fix all 1st line support calls along with investigation and repair into all PC faults for Hardware and Software. My other role also involves purchasing and procurement for all IT equipment and administration tasks for the 2nd Line Engineer such as booking.

Bingham, Nottingham

Responsible for all 1st line support within the company. Have also covered for Team Leader at Sony Head Office. This involved hardware and software support. I have also covered at WHSmiths Head Office. This job involved looking after all Lexmark Printers including maintenance and ordering Toner for all WHSmiths sores within the United Kingdom. I have also.

Responsible for fixing all it faults over the IT helpdesk. This job entails answering phone calls phone customers who required help, and fixing the fault over the phone by remoting into user’s machine using an application called Net Meeting. Management of all new intranet accounts which are required to be created, also deletion of accounts that are not.

City And Guilds 366 Communications Cabling Certificate, Fibre Optic Cabling, Pass

City and Guilds 3666 Communications Cabling Certificate (Optical Fibre) L2 Course: Unit 201 Communications Principles Unit 202.

Gcse'S

Mcse Exchange Server 2003, In Progress