Suzanne Hammer Email & Phone Number

Switzerland 🇨🇭 , Ch

As Regional Network Lead in the HR Support Solutions organization for the Americas, lead the Americas network working closely with other Regional Network Leads to ensure fulfillment of the global HR Support Solutions vision and strategy as well as quality and consistent service delivery. NAM and LATAM Country Leads in the region report to me and focus on leading operational excellence within the Americas. Act as Key Account Manager (KAM) for a functional, geographical, or divisional area of Roche.Contributor to the HRSS leadership team, who will lead the current organizational transformation as well as lead strategy evolution and future strategy definition for HRSS, aligned with the overall HR and Roche strategy. In addition, closely liaise with HR centers of excellence/chapters and HR Business Partners to ensure alignment with the broader HR function. Responsibilities of the Americas Network Lead include:· Leadership, People and Culture· Service Delivery· Manage all budgetary concerns for the region· Manage regional vendors as appropriate.· Key Account Management· Cross-Functional Collaboration

Switzerland 🇨🇭 , Ch

Responsible for the accurate and timely delivery of core HR services to North America and Puerto Rico Pharma and Diagnostics employees (23k) across all business units and locations including direct responsibility for delivery of HR Services across the global HR servicing strategy. Collaborates with HR Business Partners, senior business leaders and various other internal stakeholders to address organizational and people-related challenges across the client groups and develop “end to end” solutions to complex business needs and provide strategic decision-making and planning, including the efficient and effective use of resources. Leads organization of (100+) human resource professionals responsible for the delivery of HR services. Creates and develops global processes, systems, and support that leads to a Shared Services experience that makes the lives of employees easier so they can focus on what they do best. Develops consultative, customer driven experiences and strategic value added activities, enabling the organization to achieve its mission. Accountable for the organization’s operational performance and maintaining a strong focus on metrics to understand the needs of employees and managers while collaborating with the Centers of Excellence (COEs) and HRBPs to further influence overall HR initiatives.

Switzerland 🇨🇭 , Ch

Professional Support for Clinical Diagnostic Instrumentation

Switzerland 🇨🇭 , Ch

Switzerland 🇨🇭 , Ch

Switzerland 🇨🇭 , Ch

Oversight of consumer and professional inbound Operations Management Staff. Plan and approve departmental personnel requirements, hire, train, coach, counsel, devleop and retain operations staff for technical support of medical diagnositc product and related CRM programs. Includes management of contracted centers. Review and direct performance, process and training as it relates to customer satisfaction, service levels, quality and regulatory compliance, and productivity to assure performance excellence. Understand strategic goals of stakeholders and develop, negotiate, and plan strategies to support business initiatives. Develop and drive culture committed to compliance, quality, and customer focus. Manage operations budget and allocations.

Switzerland 🇨🇭 , Ch

Managed operational process for outsourced outbound contact center as well as pilot and start up business to business inside sales programs. Assess, identify and implement opportunities to improve and integrate consumer outbound services with inbound efforts. Drove and supported change leadership initiatives as they related to divisional strategies. Provided direct support, strategic planning, project coordination, systems integration, and process improvements for Marketing, management, and Director as it related to outbound services.