Suzanne H.

Suzanne H. Email and Phone Number

Senior Manager, Product Group @ Baker Tilly
Dallas, TX, US
Suzanne H.'s Location
Dallas, Texas, United States, United States
About Suzanne H.

I am an entrepreneur who thrives on working with people to achieve a successful product. I am not focused on who get's the credit, I just want to get to the end goal: creating something that is useful. I am an experienced communicator, negotiator and telling it like it is. I have worked across multiple industries including technology, hospitality, advertising and finance. In summary I have realized all that time, energy and experience has taught me the following about myself:--I love figuring out how things work and come together--I am ready to tackle any challenge, big or small--I am always about meeting new people --I am not scared to ask questions--I am curious and learning something new keeps me motivated--I love this quote: "I remind myself every morning: Nothing I say this day will teach me anything. So if I'm going to learn, I must do it by listening." Larry KingSpecialties: product management, digital customer experience, CRM, Salesforce, e-commerce, API integrations, digital strategy, product vision, customer experience (CX), communications, customer relations, change management, product marketing, customer service, online advertising, marketing, organizational skills, sales, networking, problem solving

Suzanne H.'s Current Company Details
Baker Tilly

Baker Tilly

View
Senior Manager, Product Group
Dallas, TX, US
Employees:
43
Suzanne H. Work Experience Details
  • Baker Tilly
    Senior Manager, Product Group
    Baker Tilly
    Dallas, Tx, Us
  • Moss Adams
    Product Group Senior Manager
    Moss Adams Oct 2022 - Present
    Seattle, Wa, Us
  • Loandepot
    Sr. Director Digital Product
    Loandepot Sep 2021 - Oct 2022
    Irvine, California, Us
    Lead a cross functional team to deliver a delightful customer experience for the home lending process across channels and products.Defined roadmap strategy for digital customer experience and partnered with design, engineering and marketing teams to deliver.Continuously grow, support and empower the product team to think and build with the customer experience in mind.
  • J.P. Morgan
    Senior Product Manager - Home Lending
    J.P. Morgan Jul 2020 - Sep 2021
    New York, Ny, Us
    Lead and developed the product roadmap and strategic vision for the online mortgage lending platform - Chase MyHome.Utilized customer feedback to identify better ways to enhance the product, while working closely with development teams to get those features implemented.Developed and refined implementation recommendations including ramp/rollout plans, support, testing, business readiness, and training.
  • Hilton
    Senior Product Manager
    Hilton Feb 2018 - Jun 2020
    Mclean, Va, Us
    Launched the first chatbot at Hilton to help automate customer service inquiries.Partnered closely with design, development and third party vendors to bring an intelligent customer experience to the contact center.Launched a new customer service web platform to improve customer self-service capabilities while driving contact reduction to spend more time and money on more complicated guest issues.Implemented Salesforce platform to integrate with Hilton’s API’s, and IVR’s; collaborated with the business and other IT stakeholders to develop effective products and solutions for the contact center.
  • Hilton
    Digital Product Manager
    Hilton Aug 2013 - Feb 2018
    Mclean, Va, Us
    Leveraged effective partnerships with Global eCommerce, Search, Revenue Management, Brand Sales, Brand Marketing, HSW, and Hotel Operations to bring useful digital products to Hilton.Collaborate with internal stakeholders, creative teams and IT departments.Provided a customer centric perspective when designing digital experiences for Hilton.Reviewed analytics and usability tests to determine areas of improvement to help drive those changes to completion.Went through an agile transformation process that shaped the way software development is now implemented.
  • Hilton
    E-Commerce Marketing Manager
    Hilton Sep 2012 - Aug 2013
    Mclean, Va, Us
    Managed a portfolio of Hilton properties in the Northeast region of the Americas where I was responsible for driving hotel online revenuesEnsured appropriate communication with other regional teams to ensure alignment and optimum execution, globally and locally. Proactively sought out marketing opportunities to drive competitive advantage, revenue and ROI.Researched and compared competitive set against Americas hotels including but not limited to organic, local and paid search placement, onsite merchandizing, social media, rate retailing etc.
  • Art Science Web
    Business Development
    Art Science Web 2010 - 2015
    Art + Science = Web. To have a strong online voice and presence, your website needs equal parts Art and Science. We provide you the creative aspect (your website) that speaks to the emotions of your users and customers, and the analytic component (the science) of understanding your customers in order to serve their needs best online (the web).Art Science Web is a group of artists and marketing professionals with over 20 years experience. Our unique approach allows us to give our clients ideas, direction and insight that only comes from experience of past success and failure.
  • Mediamind
    Marketing Communications Manager
    Mediamind Apr 2011 - Feb 2012
    Us
    Enabled and trained the sales organization on various product software offerings.Worked closely with the product marketing team to develop sales presentations, web product pages and promotional videos on products.Created and delivered an internal CMS for sales and marketing to leverage communication materials on all software products.
  • Digitas
    Strategy & Analysis
    Digitas Dec 2010 - Mar 2011
    Boston, Massachusetts, Us
    Analyzed and developed strategic recommendations around campaign and site performance across the CPG industry. Leveraged data by type of creative asset, location and relevant seasonal timing of a particular campaign to gain insight and recommend future strategic campaigns.Produced measurement plans and post analysis reports that were presented to client (KRAFT Foods) with insights, recommendations and future considerations on a strategic level to improve campaign and overall marketing initiatives.
  • Forex Capital Markets
    Product Marketing Manager
    Forex Capital Markets Sep 2006 - Nov 2010
    London, London, Gb
    Based on data and customer behavior implemented strategies to strengthen our presence in the global online foreign exchange forumsEffectively communicated between departments to respond to continual challenges and changesEnsured business requirements for global forums executed properlyWorked with IT and development teams on new product launchesOperations - Client ServicesActivated accounts leveraging SalesforcePerformed daily operations and transactions (withdrawals, account transfers, and margin changes)Responded to clients’ demands (troubleshooting, account activity etc.)Experience with LiveChat service, email correspondence and telephone

Suzanne H. Skills

Digital Marketing Online Advertising Digital Strategy Google Analytics Email Marketing Social Media Marketing Strategy Marketing Analytics Ppc Product Marketing Salesforce.com Product Management Social Media Seo Web Analytics Online Marketing Google Adwords Marketing Strategy Interactive Marketing Digital Media Direct Marketing Marketing Communications Integrated Marketing Lead Generation Affiliate Marketing Business Strategy Strategic Partnerships New Media Search Engine Optimization Mobile Marketing Entrepreneurship Business Development Brand Management Sem Creative Direction Sales Enablement Omniture Customer Relations Client Retention Turkish Pay Per Click Salesforce Product Strategy User Experience Agile Methodologies E Commerce Product Launch Salesforce Marketing Cloud

Suzanne H. Education Details

  • Smu Cox School Of Business
    Smu Cox School Of Business
    Finance

Frequently Asked Questions about Suzanne H.

What company does Suzanne H. work for?

Suzanne H. works for Baker Tilly

What is Suzanne H.'s role at the current company?

Suzanne H.'s current role is Senior Manager, Product Group.

What is Suzanne H.'s email address?

Suzanne H.'s email address is sh****@****pot.com

What is Suzanne H.'s direct phone number?

Suzanne H.'s direct phone number is +197223*****

What schools did Suzanne H. attend?

Suzanne H. attended Smu Cox School Of Business.

What are some of Suzanne H.'s interests?

Suzanne H. has interest in Children, Snowboarding, Environment, Art, Reading, Arts And Culture, Hiking, Exploring New Technologies, Music, Science And Technology.

What skills is Suzanne H. known for?

Suzanne H. has skills like Digital Marketing, Online Advertising, Digital Strategy, Google Analytics, Email Marketing, Social Media Marketing, Strategy, Marketing, Analytics, Ppc, Product Marketing, Salesforce.com.

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