Suzanne H. work email
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Suzanne H. personal email
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Suzanne H. phone numbers
I am an entrepreneur who thrives on working with people to achieve a successful product. I am not focused on who get's the credit, I just want to get to the end goal: creating something that is useful. I am an experienced communicator, negotiator and telling it like it is. I have worked across multiple industries including technology, hospitality, advertising and finance. In summary I have realized all that time, energy and experience has taught me the following about myself:--I love figuring out how things work and come together--I am ready to tackle any challenge, big or small--I am always about meeting new people --I am not scared to ask questions--I am curious and learning something new keeps me motivated--I love this quote: "I remind myself every morning: Nothing I say this day will teach me anything. So if I'm going to learn, I must do it by listening." Larry KingSpecialties: product management, digital customer experience, CRM, Salesforce, e-commerce, API integrations, digital strategy, product vision, customer experience (CX), communications, customer relations, change management, product marketing, customer service, online advertising, marketing, organizational skills, sales, networking, problem solving
Baker Tilly
View- Website:
- bakertilly.global/en
- Employees:
- 43
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Senior Manager, Product GroupBaker TillyDallas, Tx, Us -
Product Group Senior ManagerMoss Adams Oct 2022 - PresentSeattle, Wa, Us -
Sr. Director Digital ProductLoandepot Sep 2021 - Oct 2022Irvine, California, UsLead a cross functional team to deliver a delightful customer experience for the home lending process across channels and products.Defined roadmap strategy for digital customer experience and partnered with design, engineering and marketing teams to deliver.Continuously grow, support and empower the product team to think and build with the customer experience in mind. -
Senior Product Manager - Home LendingJ.P. Morgan Jul 2020 - Sep 2021New York, Ny, UsLead and developed the product roadmap and strategic vision for the online mortgage lending platform - Chase MyHome.Utilized customer feedback to identify better ways to enhance the product, while working closely with development teams to get those features implemented.Developed and refined implementation recommendations including ramp/rollout plans, support, testing, business readiness, and training. -
Senior Product ManagerHilton Feb 2018 - Jun 2020Mclean, Va, UsLaunched the first chatbot at Hilton to help automate customer service inquiries.Partnered closely with design, development and third party vendors to bring an intelligent customer experience to the contact center.Launched a new customer service web platform to improve customer self-service capabilities while driving contact reduction to spend more time and money on more complicated guest issues.Implemented Salesforce platform to integrate with Hilton’s API’s, and IVR’s; collaborated with the business and other IT stakeholders to develop effective products and solutions for the contact center. -
Digital Product ManagerHilton Aug 2013 - Feb 2018Mclean, Va, UsLeveraged effective partnerships with Global eCommerce, Search, Revenue Management, Brand Sales, Brand Marketing, HSW, and Hotel Operations to bring useful digital products to Hilton.Collaborate with internal stakeholders, creative teams and IT departments.Provided a customer centric perspective when designing digital experiences for Hilton.Reviewed analytics and usability tests to determine areas of improvement to help drive those changes to completion.Went through an agile transformation process that shaped the way software development is now implemented. -
E-Commerce Marketing ManagerHilton Sep 2012 - Aug 2013Mclean, Va, UsManaged a portfolio of Hilton properties in the Northeast region of the Americas where I was responsible for driving hotel online revenuesEnsured appropriate communication with other regional teams to ensure alignment and optimum execution, globally and locally. Proactively sought out marketing opportunities to drive competitive advantage, revenue and ROI.Researched and compared competitive set against Americas hotels including but not limited to organic, local and paid search placement, onsite merchandizing, social media, rate retailing etc. -
Business DevelopmentArt Science Web 2010 - 2015Art + Science = Web. To have a strong online voice and presence, your website needs equal parts Art and Science. We provide you the creative aspect (your website) that speaks to the emotions of your users and customers, and the analytic component (the science) of understanding your customers in order to serve their needs best online (the web).Art Science Web is a group of artists and marketing professionals with over 20 years experience. Our unique approach allows us to give our clients ideas, direction and insight that only comes from experience of past success and failure.
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Marketing Communications ManagerMediamind Apr 2011 - Feb 2012UsEnabled and trained the sales organization on various product software offerings.Worked closely with the product marketing team to develop sales presentations, web product pages and promotional videos on products.Created and delivered an internal CMS for sales and marketing to leverage communication materials on all software products. -
Strategy & AnalysisDigitas Dec 2010 - Mar 2011Boston, Massachusetts, UsAnalyzed and developed strategic recommendations around campaign and site performance across the CPG industry. Leveraged data by type of creative asset, location and relevant seasonal timing of a particular campaign to gain insight and recommend future strategic campaigns.Produced measurement plans and post analysis reports that were presented to client (KRAFT Foods) with insights, recommendations and future considerations on a strategic level to improve campaign and overall marketing initiatives. -
Product Marketing ManagerForex Capital Markets Sep 2006 - Nov 2010London, London, GbBased on data and customer behavior implemented strategies to strengthen our presence in the global online foreign exchange forumsEffectively communicated between departments to respond to continual challenges and changesEnsured business requirements for global forums executed properlyWorked with IT and development teams on new product launchesOperations - Client ServicesActivated accounts leveraging SalesforcePerformed daily operations and transactions (withdrawals, account transfers, and margin changes)Responded to clients’ demands (troubleshooting, account activity etc.)Experience with LiveChat service, email correspondence and telephone
Suzanne H. Skills
Suzanne H. Education Details
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Smu Cox School Of BusinessFinance
Frequently Asked Questions about Suzanne H.
What company does Suzanne H. work for?
Suzanne H. works for Baker Tilly
What is Suzanne H.'s role at the current company?
Suzanne H.'s current role is Senior Manager, Product Group.
What is Suzanne H.'s email address?
Suzanne H.'s email address is sh****@****pot.com
What is Suzanne H.'s direct phone number?
Suzanne H.'s direct phone number is +197223*****
What schools did Suzanne H. attend?
Suzanne H. attended Smu Cox School Of Business.
What are some of Suzanne H.'s interests?
Suzanne H. has interest in Children, Snowboarding, Environment, Art, Reading, Arts And Culture, Hiking, Exploring New Technologies, Music, Science And Technology.
What skills is Suzanne H. known for?
Suzanne H. has skills like Digital Marketing, Online Advertising, Digital Strategy, Google Analytics, Email Marketing, Social Media Marketing, Strategy, Marketing, Analytics, Ppc, Product Marketing, Salesforce.com.
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