AeroLeads people directory · profile
Suzanne Olson Email & Phone Number
Chief of Staff
at
Hillary Wicht, Inc.
1 work email found
@hillarywicht.com
3 phones found area 425 and 408
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Chief of Staff
Location
Renton, Washington, United States
Company size
Who is Suzanne Olson? Overview
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Quick answer
Suzanne Olson is listed as Chief of Staff at Hillary Wicht, Inc., a with 2 employees, based in Renton, Washington, United States. AeroLeads shows a work email signal at hillarywicht.com, phone signal with area code 425, 408, and a matched LinkedIn profile for Suzanne Olson.
Suzanne Olson previously worked as VP Customer Experience Operations at Onetrust and Senior Service Delivery Leader at Palo Alto Networks. Suzanne Olson holds Ba, Secondary Education, Social Studies from Washington State University.
Company email context
Email format at Hillary Wicht, Inc.
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{first}@hillarywicht.com
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Profile bio
About Suzanne Olson
Customer success is all that matters, and I respect the responsibility to proactively work with customers to meet the value in their investments. Implement, adopt, operationalize - that’s the work! I am a connector and builder with a successful record of creating programs that make a difference. My experience with B2B SaaS companies in start-up and hyper-growth phases scaling with strategic customer journeys and partner infrastructure. People, tools, data, and processes all go into the mix to meet our goals. I love to dig into process review and improvement, 'poking holes' in things in a kind manner, data-driven decisioning and pushing teams to do the very best possible.Peers and team members know that I show up ready to work as a collaborative, creative and energetic leader, dedicated to building scalable customer-centric business models. We need to be assertive with decisions, patient with incremental improvement and practice ongoing measurement to meet performance objectives. I’m as passionate about satisfied, renewing customers as I am about flourishing teams. My background includes teaching, coaching, project management and program management, as well as executive leadership experience.Notable programs and projects- Customer Journey development with cross-functional teams- Customer Onboarding Program- Customer Relationship Management platform, Gainsight with Renewal Center- Risk Management Protocol- Customer Use Case Program- Product Implementation Security Index- In-product customer surveys- Live customer and partner webinars and interactive expert sessions- Global SMB Adoption Program - Partner Success Program- Value Realization PlanWhen I'm not working, you'll find me on a bike - mostly mountain, followed by gravel and road. I am an abstract painter, in love with New York School abstract expressionists who broke out after WWII. Check out my work on Instagram: sjorunner. Running, yoga, family too!
Listed skills include Project Management, Strategy, Management, Program Management, and 45 others.
Current workplace
Suzanne Olson's current company
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Hillary Wicht, Inc.
18 roles · 32 years
Suzanne Olson work experience
A career timeline built from the work history available for this profile.
Vp Customer Experience Operations
Driving strategic transformational initiatives for post-sales.
Jul 2024 - Dec 2024
Senior Service Delivery Leader
The SDL role is in Customer Success Signature Program Team, responsible for driving successful delivery of services to strategic Palo Alto Networks customers.Working closely with the Account Team, Professional Services, Customer Success, and Services Sales teams to develop strategies for the delivery of our services to enable our customers to achieve their overall security objectives.
Jan 2024 - Jul 2024
Global Vice President, Customer Success
Leading, expanding, and mentoring the Customer Success teams by setting the strategy and prioritizing Objectives and Key Results (OKRs); hiring, training, and developing a world-class team.Driving customer lifetime value by defining the customer journey; deploying programs to help drive business value with customers, customer goal achievement, new features, and new use-cases; collaborating across teams to identify and pursue customer growth opportunities.Representing the voice of the customer and influencing internal stakeholders by promoting a customer-centric mindset across the organization.Architecting the customer success organization and solutions to leverage and scale in support of our revenue ambitions, including striking the right balance for the services and support offered to our broad range of customer segments - Large Enterprise, Mid-market, SMB, etc.Partnering with sales teams to engage with leaders at prospective customers and existing customers to define goals and leverage our products and services to achieve them.
Mar 2022 - Jun 2023
Senior Director, Global Cx Programs And Services
Business, operational and strategic leadership on Customer Experience team, establishing data-driven decision-making. Supporting company and customers throughout the customer journey. Programs include Partner Success, SMB Adoption, CX PMO, Value Realization, Risk Management, customer health scoring and others.
Nov 2020 - Mar 2022
Global Director, Customer Experience Operations
May 2019 - Nov 2020
Senior Manager, Customer Success
Jan 2019 - May 2019
Senior Manager, Global Services
Business and strategic direction for Professional Services and Training teams
Apr 2018 - Jan 2019
Senior Manager, Support And Services
Directing business for global Professional Services and Training operations . Managing pre- and post-sales administration and delivery. Resource management, escalations, scoping and complex pricing, reporting up to executive leadership, and driving professional growth among individual contributors and managers. Responsible for all team business operations, delivery and customer satisfaction.
Sep 2013 - Apr 2018
Program Manager - Microsoft
Project management and strategic consulting for marketing services, extending from deeply technical projects to end-user marketing materials. Working with customers to develop the correct solutions for messaging and audience needs. Managing PM team and career growth.
Nov 2012 - Jun 2013
Program Manager - Team Microsoft
Project management and strategic consulting for marketing services, extending from deeply technical projects to end-user marketing materials. Working with customers to develop the correct solutions for messaging and audience needs. Managing PM team and career growth.
Feb 2012 - Nov 2012
Director Of Operations
Responsible for pre-sales to delivery customer experience for projects including technical documentation, case studies, marketing and advertising, as well as staff augmentation.
Nov 2007 - Mar 2012
Director, Projects
Nayamode, Inc.
Project management and strategic consulting for content services, extending from deeply technical topics to end-user marketing materials. Working with customers to develop the correct solutions for messaging and audience needs. Coordinating work processes with our team in India.
May 2007 - Nov 2007
Content Services Director
Content development, testing, and strategy for electronic media. Managing editorial staff including copy and technical writers, testers, editors, and similar. Business development for content services work.
Feb 2005 - May 2007
Product Manager
Bidpath
Product Manager for an online auction product that allowed a live auction to include bidding from remote participants via Internet, in real time.
Aug 2001 - Aug 2002
Project Manager
Cobweb
1999 - 2001
~2 yrs
Associate
Seattle Ventures
1998 - 1999
~1 yr
Auction Program Manager
Mountainzone.Com
1995 - 1998
~3 yrs
1 education record
Suzanne Olson education
-
Washington State University
FAQ
Frequently asked questions about Suzanne Olson
Quick answers generated from the profile data available on this page.
What company does Suzanne Olson work for?
Suzanne Olson works for Hillary Wicht, Inc..
What is Suzanne Olson's role at Hillary Wicht, Inc.?
Suzanne Olson is listed as Chief of Staff at Hillary Wicht, Inc..
What is Suzanne Olson's email address?
AeroLeads has found 1 work email signal at @hillarywicht.com for Suzanne Olson at Hillary Wicht, Inc..
What is Suzanne Olson's phone number?
AeroLeads has found 3 phone signal(s) with area code 425, 408 for Suzanne Olson at Hillary Wicht, Inc..
Where is Suzanne Olson based?
Suzanne Olson is based in Renton, Washington, United States while working with Hillary Wicht, Inc..
What companies has Suzanne Olson worked for?
Suzanne Olson has worked for Hillary Wicht, Inc., Onetrust, Palo Alto Networks, Forcepoint, and Netskope.
How can I contact Suzanne Olson?
You can use AeroLeads to view verified contact signals for Suzanne Olson at Hillary Wicht, Inc., including work email, phone, and LinkedIn data when available.
What schools did Suzanne Olson attend?
Suzanne Olson holds Ba, Secondary Education, Social Studies from Washington State University.
What skills is Suzanne Olson known for?
Suzanne Olson is listed with skills including Project Management, Strategy, Management, Program Management, Business Development, Leadership, Team Leadership, and Content Management.
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