Customer success is all that matters, and I respect the responsibility to proactively work with customers to meet the value in their investments. Implement, adopt, operationalize - that’s the work! I am a connector and builder with a successful record of creating programs that make a difference. My experience with B2B SaaS companies in start-up and hyper-growth phases scaling with strategic customer journeys and partner infrastructure. People, tools, data, and processes all go into the mix to meet our goals. I love to dig into process review and improvement, 'poking holes' in things in a kind manner, data-driven decisioning and pushing teams to do the very best possible.Peers and team members know that I show up ready to work as a collaborative, creative and energetic leader, dedicated to building scalable customer-centric business models. We need to be assertive with decisions, patient with incremental improvement and practice ongoing measurement to meet performance objectives. I’m as passionate about satisfied, renewing customers as I am about flourishing teams. My background includes teaching, coaching, project management and program management, as well as executive leadership experience.Notable programs and projects- Customer Journey development with cross-functional teams- Customer Onboarding Program- Customer Relationship Management platform, Gainsight with Renewal Center- Risk Management Protocol- Customer Use Case Program- Product Implementation Security Index- In-product customer surveys- Live customer and partner webinars and interactive expert sessions- Global SMB Adoption Program - Partner Success Program- Value Realization PlanWhen I'm not working, you'll find me on a bike - mostly mountain, followed by gravel and road. I am an abstract painter, in love with New York School abstract expressionists who broke out after WWII. Check out my work on Instagram: sjorunner. Running, yoga, family too!