Experience Manager
I managed touchpoints and amenities for a 54-room luxury hotel and 350-person exclusive membership community in Austin, TX including developing weekly and holiday programming as well as producing 17 private experiences. I also collaborated with 2 chefs to establish signature F&B experiences including weekly events, holidays meals, cooking classes, in-room amenities and a new signature tea service that resulted in driving an extra $30K+ in revenue over 2 holidays. I optimized experiences without a large department budget, curating elaborate experiences with minimum spend and transformed the sound experience for the entire property including 4 zones. This resulted in identifying and onboarding a new partner, Bespoke Sound, and overseeing the installation. Additionally, I directed the on-property floral experience including the creative direction and budget for weekly and seasonal décor as well as guest and member offerings to drive revenue.I expanded the role of an in-house artist and collaborated in the creation of new branding touchpoints including signage and highly personal guest amenities. I also curated an updated property amentity book as well as guest-facing city guide.