Suzanne Keenan Email & Phone Number

Unites States & Canada

Pennsylvania

Boston, Massachusetts

Rocket Wagon is an IoT innovation firm that delivers on the game-changing promise of emerging technology.

Media Pennsylvania

As a key member of Wawa's executive team, advanced the company's overall growth and performance strategy (stock price quadrupled over 8 years). Led the development and implementation of the associated technology, process, and support strategies. This included creating a scalable infrastructure and standardized environment to support store growth from 400.

Greater Philadelphia Area

Executive responsible for Comcast's people and effectiveness strategy for the Cable Divisions over 85,000 employees’ nationwide deploying Cable, High Speed Data and Phone products. Worked with the executive team to develop and deploy a company-wide performance management program, led the design and then drove the implementation of a streamlined and.

Greater Philadelphia Area

Executive responsible for Customer Operations including all aspects of customer service across 24 million customers and all product lines during Comcast’s hyper growth in customer base from 4.8 to 24 million customers and new product deployments including phone, high definition cable and on-demand. This included oversight of over $2.5 billion of expense.

Greater Philadelphia Area

Responsible for realignment of Marketing & Sales, Economic Development, Large Accounts Services, Energy Usage, Call Center & Billing and Accounts Receivable (~600 employees & 500 contractors, $180 million budget and $3.7 billion revenue stream) through deregulation. Responsible for overseeing the implementation and success of the redesign of all customer.

Greater Philadelphia Area

Responsible for revenue stream including call centers, bulling, payment processing, credit and collection and customer field work for 1.4 million electric and.6 million gas customers.Oversight of systems & process changes for deregulation.Customer Service Lead for redesign of Local Distribution CenterSponsored implementation of successful deregulation.

Greater Philadelphia Area

Designed and implemented all corrective actions to industry notable explosion.Created and built field organization improving all aspect of performance; on-time delivery, odor responses, safety, transactional survey results, overtime and efficiency (model used by Public Utility Commission for other utilities).Led strategy development team to determine.

Greater Philadelphia Area

Develop and implemented recovery strategy to manage customer transition to new Call Centers including; IVR routing, tiered training and credit call outsourcing.Led company investigation into industry notable explosion.

Greater Philadelphia Area

Created and established the Regulatory Performance Organization.Turned Bureau of Consumer Services relationship around from adversarial to a point of recognition with the PUC Commissioners.

Greater Philadelphia Area

Combined two organizations, eliminated contractor support reducing staffing by 60%.Achieved (first time) Two SALP 1 ratings for Emergency Preparedness.Trained as one of 12 company facilitators to lead cultural transformation of nuclear group after Peach Bottom shutdown. Extensive experience in designing and facilitating both large and small scale.

Bachelor Of Engineering (B.E.), Nuclear Engineering

Activities and Societies: Outstanding Alumna Lecturer, school of Nuclear Engineering in 1998, Penn State University Outstanding.

Master'S Degree, Health/Medical Physics