Suzanne Schmidt Email & Phone Number

San Francisco, Us

Client success leader partnering with Fortune 100 organizations on their employee health and well-being strategies, impacting over a million people.

Oxford, Oxfordshire, Gb

Oxford, Oxfordshire, Gb

MSc dissertation reviewed community health worker (CHW) interventions for healthy ageing, examining how these public health workers - who often share cultural and socioeconomic backgrounds with their communities – can support older people and deliver value-based care

San Francisco, Ca, Us

Client Success Director at a healthcare technology company that provides employer-based health benefit solutions so that employees and their families can easily navigate their insurance network to find high-quality doctors and top-rated medical facilities.

San Francisco, Ca, Us

San Francisco, Ca, Us

San Francisco, Ca, Us

London, England, Gb

Serviced and helped place benefits insurance coverage for Mid-Market clients totaling $1.4 MM in Annual Recurring Revenue. Utilized analytical expertise to support the design, development, implementation and administration of clients’ employee benefits programs, including market analysis of industry best practices, recommendation of plan design changes to cost effectively meet employee needs, coordination of renewals and management of annual Request for Proposal (RFP) process, identification of appropriate contribution strategies, management of benefit vendor research and evaluation, performance of contract reviews and certificate requests, and creation of communication(s) materials, such as benefits booklets and presentations. Addressed trends and regulations pertaining to Health Care Reform and assisted in preparing Form 5500 Series filing worksheets∙ Awarded the 2015 Barb Russell Team Excellence Award for exemplifying and facilitating team excellence

London, England, Gb

Washington, Dc, Us

∙ Cross referenced lab specimen entries to be sent out for analysis at one of three different partner labs with patient electronic medical records (EMR) to identify whether patients’ records showed documentation of lab results and communication of results to patients; when documentation was found to be missing from a small handful of patient records, worked alongside a department administrator using Lean Six Sigma methodologies to identify key stakeholders to interview, define and map the current processes starting with specimen collection and ending with entry of the lab results into the patient health record, identify root causes through conducting interviews and reviewing the various electronic databases involved in the process flow, and to recommend potential improvement solutions. ∙ Achieved Lean Six Sigma Yellow Belt Certification

Washington, Dc, Us

Georgetown University Chapter President (Fall 2013 – Spring 2014) ∙ Created and organized opportunities for members to participate in health services research that supported the development of relevant evidence to increase the quality and accessibility of healthcare services and improve population health∙ Contributed to the composition of a white paper regarding the transformation of care delivery and reimbursement under the Patient Protection and Affordable Care Act with fellow chapter membersGeorgetown University Chapter Member (Fall 2012 - Spring 2013) ∙ Helped organize and staff a conference in coordination with The Kinetix Group and Group Practice Forum to engage physician leaders, policy analysts and group practice executives in a discussion on innovative delivery models ∙ Contributed to the composition and publication of a white paper regarding the transformation of care delivery and reimbursement under the Patient Protection and Affordable Care Act with fellow chapter members

Washington, Dc, Us

Project Manager (Fall 2013) ∙ Lead a team of four members in identifying growth and engagement strategies for an American Diabetes Association event ∙ Composed deliverable reports and presented recommendations to Hilltop Board, consulting industry professionals, and clientsProject Consultant (Fall 2012 – Spring 2013) ∙ Benchmarked grant management systems and developed an operations flow chart for Greenpeace to track monetary donations, grant proposals, grant reporting, and the various stipulations associated with restricted donations (Spring 2013) ∙ Conducted analysis for the Global FoodBanking Network to assess the practicality of and market appetite for establishment of food banks in Thailand, Singapore, and Malaysia; created framework tool to graphically represent feasibility (Fall 2012) ∙ Composed deliverable reports and presented recommendations to Hilltop Board, consulting industry professionals, and clients

Washington, Dc, Us

∙ Worked with four other Georgetown University students to develop and compose a proposal focused on reducing hate crimes against LGBT individuals living in D.C.∙ Designed a proposal that addressed stigma and discrimination through creating and utilizing a targeted high school curriculum and social media campaign to empower bystanders; the first aim of the curriculum and social media campaign was to educate students on the impact of and change their attitudes toward bullying and violence against LGBT individuals; the second goal was to change behavior towards this population; the final goal was to have an impact on the perception and experience of LGBT individuals at risk of being bullied or acted against∙ Georgetown University Case Team won first place and was invited back to the Institute of Medicine to speak on our proposal

Washington, Dc, Us

Washington, Dc, Us

∙ Communicate directly with admitted students and their parents, answering questions and sharing relevant information about Georgetown University; develop presentation and communication skills

Washington, Dc, Us

∙ Identify and address the academic challenges of tutees and establish immediate and long-term goals for students to use as benchmarks for progress and improvement∙ Help tutee work toward independent study routines and demonstrable academic improvement

Washington, Dc, Us

∙ Refined leadership skills in goal setting, time management, communication, and team building through hands-on simulations

Washington, Dc, Us

∙ Collected data to develop a report on bicycle and helmet safety; report published in the American Journal of Public Healthhttps://ajph.aphapublications.org/doi/abs/10.2105/AJPH.2012.300794https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3464854/

Global, Us

∙ Presented prospecting simulation, acting as an Account Executive, to DC Lockton President, COO and Senior VP∙ Completed benchmarking projects comparing a client’s medical, Rx, dental, and life & disability insurance benefits against a benchmark derived from specific cuts of the Lockton book of business as well as regional surveys∙ Created communication pieces, including presentation slides used during client meetings and graphics to present insurance plan comparables used in clients’ communication(s) to their employees (newsletters and brochures)

∙ Assisted in conducting market research and due diligence; performed basic financial analysis∙ Drafted management presentations for clients and supported additional administrative project work as requested

Washington, Dc, Us

∙ Tracked medical facility key request order trends for multiple departments to identify and highlight potential safety risks; presented findings to GUMC Facilities Manager by creating Excel spreadsheets, charts, and graphs

Washington, Dc, Us

∙ Managed constituent concerns via telephone and e-mail correspondence; conducted tours for constituents

∙ Created marketing materials to attract schools interested in teaching basic personal finance and donors interested in contributing to the foundation’s educational efforts in basic personal finance

∙ Organize for and set up large events of up to 500 guests and members as a waitress at Shore Acres Country Club

Dphil In Primary Health Care

Msc In Global Healthcare Leadership

Bachelor'S Degree, Health Care Management & Policy

Diploma, Ap Coursework