Suzie Scarbro Email & Phone Number

London, England, United Kingdom

Angmering, England, United Kingdom

• Delivered Checkatrade’s first Trade App, collaborating with UX designers, customers and internal stakeholders to solve their key pain points, delight with new features, improve trade retention and boost consumer.
• Introduced a ‘click to call’ button in the search results which showed an increase of 40% click to call across the year
• Brought ‘shortlisting’ to the search results and tidied the consumer journey, increasing customer leads by 23%

• Introduced and managed a product driven launch process for development including roadmap introduction to ensure a steady, coherent flow of delivered product value
• Maintained product content on website, ensuring it remains current and technically accurate
• Created all technical material including videos, flyers and sales tools

Fareham

• Created and managed launch plans and collateral for new hardware and cloud-based software releases across 4 Product Managers and development teams
• Mentored Product Managers in product best practice including two new Junior Product Managers
• Developed and maintained an intranet system for product, market and competitor information for stakeholders
• Independently created four full technical accreditation programmes for partners including 40 videos, using engineer interviews to build scripts, create videos and questions which were delivered directly via Salesforce

• Product management of childcare vouchers, a b2b and b2c digital fnancial government salary sacrifice product
• Interpreted legislation to create business proposals for new revenue stream opportunities
• Managed product roadmap and website development for this web based product
• Participated in legislation workshops at the Treasury for HMRC as a childcare voucher industry expert
• Inception and content creation of www.tax-free-childcare.info as an informative resource, translating complex proposed legislation into financial models and articles for consumer understanding
• Championed product to all stakeholders, delivering technical support, technical articles, and sales training

Southampton, United Kingdom

• Developed a digital process in Salesforce to automate management of laser trials to new and existing customers
• Delighted customers and boosted conversion by identifying sticking or loss points in the funnel and closing them
• Managed build and deployment of 2 million pounds worth of globally deployed laser inventory
• Partial supervision of reports in USA, Korea and China

Portsmouth, United Kingdom

Authored technical articles and press releases from customer technical specifications

Bognor Regis

• Company had previously been trading only via distribution in the UK so took sole responsibility for building brand, from initial message definition, organising a launch press conference, to gaining a UK market presence.
• Sole management of the entire marketing mix in the UK from research and setting strategy to creation and provision of all training, advertising, direct and email approach, exhibitions and PR
• Managing 12 distributors marketing activities including analysis, planning, website development and joint activities such as flyers, mail-shots and press releases to present a cohesive brand message
• Through the acquisition of new skills took all PR and advertisement in house, tripling the coverage in the main industry publications, saving £20k per year and becoming a 'voice of the industry'
• Responsible for UK pricing from price lists to contract quotes, raising gross margin from 24% to the target 30% whilst maintaining a 20% margin for distribution partners at all price breaks
• Creation of the Marketing Assistant role, defining job specification, setting salary, hiring and management

Bognor Regis

• Information dissemination on connector product group to distributors, customers and the Schurter global team by means of creation of data sheets and flyers, and training of internal and distributor’s sales teams
• Provision of all technical support, pricing and contract quotes for the product group in the UK
• Gathering market intelligence from the sales team, customers, and trade shows on potential applications to formulate new product development business proposals for manufacturing site

Littlehampton

• Responsible for test and repair process of 60 thousand volt power supplies to component level
• Training and supervision of team of sub-contract Engineers including planning and assigning their workload

Portsmouth, United Kingdom

• Owner/sole trader business providing computer solutions to the small business and home user, specializing in Millennium Solutions
• Responsible for all aspects of setting up this business, from producing a business plan, gaining investment, to purchasing, sales, accounting and marketing

Portsmouth

• Responsible for purchasing and management of suppliers including one sub- contract purchaser
• Supervision of goods in and materials departments, and joint supervision of office administrator

Portsmouth, United Kingdom

• Manufacture of small batch and prototype PCB's by hand including hand placement of BGA's and components to 0201
• Inspection and rework of PCB's and assemblies

Bsc Hons, Applied Computing (With Marketing), 2:1

Work based year that incorporated my Engineering and Business qualifications as well as work based projects including marketing strategy.

Hnc, Business

Hnd, Electrical And Electronic Engineering