Suzanne Kraus Email and Phone Number
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Versatile, goal-driven professional with 20+ years of successful problem resolution, project management, relationship building, revenue enhancement, cost containment and achievement execution. A self-motivated, dynamic forward-thinker skilled in simplifying processes, accelerating organizational productivity, and overcoming obstacles in conflict with corporate goals.· Budgeting · Great Attention to Detail/Strategy · Revenue/Customer Champion· Clear Oral/Written Communications · Holding Teams Accountable · Setting Clear Expectations· Coaching for Wows! · Multiple ERPs/CRMs · Solution Provider· Exceptional Customer Service · Process Improvement · Statistical/Trend Analysis· Goal Setting & Achievement · Reporting/Metrics · Strong Delegator · Contract Negotiation/Compliance · Team Building
Kraus & Associates, Llc
View- Website:
- krausab.com
- Employees:
- 9
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Consultant And OwnerKraus & Associates, LlcSavannah, Ga, Us
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Consultant/OwnerKraus & Associates, Llc Apr 2020 - PresentCurrently providing Operational Support via multiple key projects for rapidly expanding start-up luxury goods manufacturer.
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Manager, Credit & CollectionsSouthern Life Systems, Inc. Dba Rosie Connectivity Solutions May 2018 - Aug 2019Developed and managed Credit Operations in DME and medical supplies. Established end-to-end Receivables Management life-cycle processes, assuring consistent application of Credit Policy.
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Consultant/OwnerKraus & Associates, Llc 2016 - May 2018Customer-facing services in Customer Service, Credit, Collections, A/R to meet Client needs: Build-out of new C&C department, personnel assessments and recruiting, Roadmap creation, analysis, review, audit/recalibration/creation of processes. Focus on People, Process, Technology and Cost Containment.
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Sr. Payments Program ManagerAcn 2015 - 2016Concord, Nc, UsGlobal Payments and Risk: Formulated and implemented Global eCommerce payment integration strategies supporting footprint expansion.● Data analysis and modeling: Acquiring banks, Gateways band Chargeback Mitigation. Provided actionable BI. ● Designed C-Level presentations to include weighted scoring of key attributes, financial, non-financial analysis. ● Vendor selection, Contracting, Operational Requirements, project integrations, Global process manuals. -
Senior Manager, Compliance And Receivables ManagementAirlines Reporting Corp. (Arc) 2011 - 2014Arlington, Virginia, UsIn a managed services/BPO environment, managed multi-disciplined staff of local and remote employees and nationwide contractors in areas of new customer onboarding, audit, contract compliance, collections and financial recovery. Responsible for multiple SLAs and KPIs. Heavily interactive with customer base. • Redesigned face-to-face onboarding/vetting activity, extending standards.• Decreased collections processing 85%; 72% decrease in expenses.• Litigation decisions on behalf of >200 global airline carriers.• Significantly contributed to revenue lift from $144K to >$4M/year for key product. -
Senior Manager, Fraud Prevention And ComplianceAirlines Reporting Corp. (Arc) 2008 - 2011Arlington, Virginia, UsResponsible for Fraud Prevention and Investigations, field audit, compliance, collections and recovery functions. • Assisted local, state and federal law enforcement investigations in their quest for industry data, generating $750K/yr. • Identified $11M in unrecognized receivables. Initiated recovery; reduced legal expense 70%.• Restructured teams for optimal production and cost reduction; coached goal attainment.• Introduced dashboard reporting and metrics-driven management tools, providing visibility.• Initiated BPO partnership to supplement staff levels, increasing revenue and quality levels.
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Director, Revenue AssuranceInphonic, Incorporated (Www.Wirefly.Com) 2006 - 2008UsBilling, Credit Card Ops and Collections for $400M Internet merchant - largest seller of mobile technologies on the Internet.. • Improved collections results 1,400%; eliminated 42% of costs.• Simplified billing process; reduced SLA of >60 hours to <24 hours, cut overtime expense by 90% and headcount 20% while increasing customer satisfaction.• Restructured credit card operations, significantly reduced chargebacks, eliminated $6M reserve held against future chargebacks. Reduced credit card processing expenses >50%. -
Owner, ConsultantKraus & Associates, Llc 2004 - 2006Re-engineered client business segments and processes for best practices; maximized efficiency as interim or virtual Credit & Collections Director/Manager. Specialized in new acquisition business, periodic existing accounts review, catastrophic loss and corporate distress situations, cost-benefit analysis, staffing, training and customer experience.• Revitalized segments of struggling luxury consumer goods Company, performed comprehensive analysis of credit department after shattering loss of management personnel, formulated strategic plan to ensure continuity.• Uncovered $3M in unrecognized receivables; collected 70% of >2 year aged A/R within eight months.
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Director, Customer Operations & Credit ServicesVerizon Avenue, Inc. 2001 - 2004UsLed all post-sale customer-facing operations for $64B Fortune 20 national telecom subsidiary. Responsible for order-to-cash process including technical support and billing, customer support call center, customer retention, central dispatch, provisioning, credit & collections. Staff of 105.• Reduced bad debt from 39% to 13% in 12 months and to 1.4% in two years.• Reduced Union grievances by 75%.• Decreased expenses and increased quality: IVR, CC processing, NSFs, vendor contacts.• Engaged BPO partner; produced $2M annual savings and increased efficiency 30%. -
Director, Credit, Collections And Network FraudTeleglobe Business Solutions, Inc. 1997 - 2001CaAdministered B2B accounts/$350M in receivables for national telecom provider. Re-engineered operations, reduced customer onboarding time from 14 days to <24 hours while improving quality and staff expertise. Reduced DSO from 98 to 34 days during exponential company growth. Managed 140+.
Suzanne Kraus Skills
Suzanne Kraus Education Details
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Radford UniversityPolitical Science
Frequently Asked Questions about Suzanne Kraus
What company does Suzanne Kraus work for?
Suzanne Kraus works for Kraus & Associates, Llc
What is Suzanne Kraus's role at the current company?
Suzanne Kraus's current role is Consultant and Owner.
What is Suzanne Kraus's email address?
Suzanne Kraus's email address is ss****@****ail.com
What is Suzanne Kraus's direct phone number?
Suzanne Kraus's direct phone number is +170381*****
What schools did Suzanne Kraus attend?
Suzanne Kraus attended Radford University.
What are some of Suzanne Kraus's interests?
Suzanne Kraus has interest in Arts And Culture, Economic Empowerment.
What skills is Suzanne Kraus known for?
Suzanne Kraus has skills like Leadership, Risk Management, Management, Process Improvement, Call Centers, Business Process Improvement, Analysis, Vendor Management, Strategic Planning, Cross Functional Team Leadership, Change Management, Business Analysis.
Who are Suzanne Kraus's colleagues?
Suzanne Kraus's colleagues are Justin Johnson.
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