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Suzanne Townsend Email & Phone Number
SME and Enterprise Project Manager
at
BT
LinkedIn matched
✓ Verified July 2026
2 data sources
Profile completeness 71%
Current company
Role
SME and Enterprise Project Manager
Location
Greater Southampton Area, United Kingdom
Company size
Who is Suzanne Townsend? Overview
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Quick answer
Suzanne Townsend is listed as SME and Enterprise Project Manager at BT, a with 72789 employees, based in Greater Southampton Area, United Kingdom. AeroLeads shows a matched LinkedIn profile for Suzanne Townsend.
Suzanne Townsend previously worked as SME & Enterprise Project Manager at Bt and Global Services Marketing Manager at Bt.
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Email format at BT
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BT
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Profile bio
About Suzanne Townsend
I am a highly professional, self-motivated individual with a sound knowledge and proven track record in Project Management, Business Improvement, Channel Management and Corporate Social Responsibility. I lead projects using strong planning and organisational skills, underpinned with excellent communication skills. Positive and driven I use my passion to take complex requirements and successfully manage them through to delivery.I am extremely customer focused and have a will to succeed, always with a 'can do' attitude. I am able to work under pressure and carry out multiple tasks. I build strong and effective relationships and I am able to communicate with people at all levels. I have strong negotiation and influencing skills. I consistently achieve challenging targets.
Current workplace
Suzanne Townsend's current company
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6 roles
Suzanne Townsend work experience
A career timeline built from the work history available for this profile.
Sme & Enterprise Project Manager
This role is responsible for end-to-end delivery of Small Medium Enterprise [SME] and Corporate & Public Sector projects. Leading a transformational migration project, migrating 90 customers with 40k lines off a legacy product. Primary objective is to retain customer base by x-selling and up-selling new product propositions to sustain or grow the profit line by end 2021. Successfully delivered a technical project which enabled EE advisors to be able to sell BT products and vice versa. Total SoV between June - Sept 18; exceeded target at £2.96M. 463 advisors completed face to face training on core products, systems and processes and procedures.Successfully delivered Business Partner Gateway, a sales tool created to transform the partner experience with BT to help create a stronger relationship and drive sales. This involved working collaboratively across Technology, Digital and an external agency to deliver single sign-on solutions, on-line training suite, new order journeys, reporting solutions, order management dashboards and self-serve functionality. - Prioritised deliverables to ensure focus on those with greatest business benefit and managed all within £2.9M budget- Delivered improvements in a Partner satisfaction survey; 13% increase in satisfaction with Partner Gateway, 18% increase in easy to do business with, 30% increase in ease of placing orders- Created new order journeys within Partner Gateway that delivered 25% improvement in order quality- Drove adoption of Partner Gateway across 35 partnersSuccessfully delivered Project Astute, the move of calls/chats/forms previously dealt with in Astute [Bournemouth] to CD2 [Belfast]. Business benefits of 1.8M incremental SoV. Saved £215k per annum which has been re-invested in Marketing. Successfully delivered a technical project which enabled EE advisors to be able to sell BT products and vice versa.
Global Services Marketing Manager
Feb 2014 - Apr 2014
Consumer Sales Transformation Manager
Jan 2013 - Jan 2014
Bt Sport Relief & London 2012 Project & Pr Manager
Aug 2011 - Dec 2012
Business Improvement Manager
Nov 2007 - Jul 2011
Team & coworkers
Colleagues at BT
Other employees you can reach at bt.com. View company contacts for 72789 employees →
SC
Stephen Chase
Colleague at BtLondon, England, United Kingdom
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LM
Lynda Martin
Colleague at BtLondon, England, United Kingdom
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SG
Sandra Garnham
Colleague at BtWoodbridge, England, United Kingdom
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SV
Sylvia Vaughan
Colleague at BtUnited Kingdom
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AS
Aman Sharma
Colleague at BtGandhinagar, Gujarat, India
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AD
Alberto Delacuadra
Colleague at BtLinden, New Jersey, United States
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IH
I Haygarth
Colleague at BtGloucester, England, United Kingdom
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SR
Swagata Roy Chowdhury
Colleague at BtKolkata, West Bengal, India
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JB
John Bond
Colleague at BtExeter, England, United Kingdom
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LM
Liz Mcgoldrick
Colleague at BtGreater Ipswich Area, United Kingdom
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Stephen Chase
Colleague at BtLondon, England, United Kingdom
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LM
Lynda Martin
Colleague at BtLondon, England, United Kingdom
View →
SG
Sandra Garnham
Colleague at BtWoodbridge, England, United Kingdom
View →
SV
Sylvia Vaughan
Colleague at BtUnited Kingdom
View →
AS
Aman Sharma
Colleague at BtGandhinagar, Gujarat, India
View →
AD
Alberto Delacuadra
Colleague at BtLinden, New Jersey, United States
View →
IH
I Haygarth
Colleague at BtGloucester, England, United Kingdom
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SR
Swagata Roy Chowdhury
Colleague at BtKolkata, West Bengal, India
View →
JB
John Bond
Colleague at BtExeter, England, United Kingdom
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LM
Liz Mcgoldrick
Colleague at BtGreater Ipswich Area, United Kingdom
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FAQ
Frequently asked questions about Suzanne Townsend
Quick answers generated from the profile data available on this page.
What company does Suzanne Townsend work for?
Suzanne Townsend works for BT.
What is Suzanne Townsend's role at BT?
Suzanne Townsend is listed as SME and Enterprise Project Manager at BT.
Where is Suzanne Townsend based?
Suzanne Townsend is based in Greater Southampton Area, United Kingdom while working with BT.
What companies has Suzanne Townsend worked for?
Suzanne Townsend has worked for Bt.
Who are Suzanne Townsend's colleagues at BT?
Suzanne Townsend's colleagues at BT include Stephen Chase, Lynda Martin, Sandra Garnham, Sylvia Vaughan, and Aman Sharma.
How can I contact Suzanne Townsend?
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