Suzanne Land, Cpa, Plp, Llqp, B.Mgmt Email & Phone Number

Bowmanville, On, Ca

Oshawa, Ontario, Canada

Whitby, Ontario

Teach in the School of Business, IT and Management.Courses taught: Financial Planning, Financial Administration, Excel, Access.Applications used: Banner, D2L, MS-Office (PowerPoint, Word, Excel, Access), Cirrus.

Oshawa, Ontario, Canada

Oshawa, Ontario

Administer part-time employee payroll accurately, timely, and in compliance with government legislation and employment standards in a unionized and pensionable environment.Continuously improve payroll processes to increase efficiencies and reduce errors.Design departmental reports utilizing Excel and ADP report writer software to provide data to internal and external stakeholders.Facilitate relevant payroll training to administrators and employees.Applications used: ADP Workforce Now, ADP PC/PW, MS-Office (Excel, Word, PowerPoint), Banner, Outlook.

Oshawa, Ontario

Responsible for full-cycle accounting functions, accruals, government remittances, budgeting and forecasting, variance analysis, and compilation of financial statements.Coordinate annual external compliance audit engagements.Conduct human resource functions such as managing and recruiting employees, and administering payroll.Responsible for implementation and adherence of department internal controls.Resourceful at resolving problems analytically without training and independently. Highly organized with attention to detail.Applications used: SAGE Accounting, MS-Office suite.

Oshawa, Ontario

Assistant to the Controller. Responsible for account and bank reconciliations, pre-paids, accruals, depreciation, A/P, A/R, audit preparation, budgeting, forecasting, annual financial statement preparation, financial analysis, and finance internal controls.Implement and maintain system upgrades to Simply Accounting software. Responsible for automating accounting functions to improve departmental effectiveness.

Markham, Ontario

Perform temporary positions in general accounting administration, full cycle accounts payable, and payroll.

Ajax, Ontario, Canada

Performed front line customer service duties at community centres including cashier, preparing financial reports, as well as processing registrations, facility bookings, and memberships.Applications used: MS-Excel, CLASS.

Oshawa, Ontario, Canada

Provided tax advice, prepared and submitted personal Canadian tax returns directly to CRA. Applications used: ProFile.

Oshawa, Ontario, Canada

Directed service delivery, risk, and operation management by providing superior client service to personal and business clients, coaching tellers, performing backup teller duties, cash handling, enforcing branch procedures, managing branch money supply, and analyzing customer needs to identify sales opportunities.

Markham, Ontario

Managed multi-lingual, mid-sized, 24-hour customer service teams by providing technical support to external clients within stringent Service Level Agreements. Recruited qualified candidates as well as leading and mentoring employees in human resource activities - scheduling, training and development, attendance and absence reporting, career planning, performance and motivation, and compensation and rewards.Utilized project management techniques to deploy multi-lingual 24/7 technical help desk services (mainframe, midrange, and PCs) by coordinating technical strategies, implementing schedules, and knowledge adherence.Collaborated regularly with national customers to enforce Sarbanes-Oxley, ISO quality standards, and internal controls for strategically outsourced call centre accounts. Took corrective action and applied best practices to implement continuous improvement initiatives to provide superior service.Applications used: Windows, Lotus Notes, MS-Project, MS-Office, AS-400, Tivoli CRM solutions.

Toronto, Canada Area

Administered and managed (human resource and project management) several 24/7 Information Technology (1st level, 2nd level, and Y2K conversion) ISO certified help desks, which provided telephone, web, email, and online support to external corporate customers and internal employees. Project management - Implemented and administered problem management help desk software, Y2K, and sundry e-banking projects.Applications used: DOS, Windows, AIX Unix, mainframe applications, Support Magic problem management software.

Richmond Hill, Ontario

Provided 2nd tier programming and technical support to external clients for in-house insurance applications, including accounting functions. Problem management help desk software administrator. Applications used: Windows, NT, SQL, Unix, Xenix, RTM, VMS systems, Support Magic problem management software.

Etobicoke, Ontario

Head programmer and developer of insurance application software, while adhering to CSIO standards. Diagnosed and resolved financial discrepancies within the insurance application. Performed user acceptance testing.Business analyst.Technical Writer.Applications used: mid-frame systems, BPI programming language.

Payroll Leadership Professional (Plp), Payroll Management

Certificate In Teaching And Training Adults, Adult Learning

Graduated with honours

Llqp, Life And Accident Insurance License

Graduated with honours

Pcp, Payroll Compliance Practictioner

Cpa Cga, Accounting

Bachelor'S Degree, Business Administration And Management

Certificate In Taxation, Personal Taxation

Graduated with Honours

Business - Accounting, Accounting

Activities and Societies: Accounting Tutor to many first year accounting students Graduated with honours

Bookkeeping Certificate, Bookkeeping

Graduated with honours

Mutual Funds License, Mutual Funds

Graduated with honours

Omdp Certificate, Ontario Management Development Program

Telecommunications Certificate, Telecommunications And Data Analysis

Graduated with honours

Computer Programming, Progamming, Systems Analysis, Database Administration

Graduated with honours