Suzanne Lazar Email and Phone Number

Manage teams of Business Analysts and support respective NYS Agencies across multiple portfolios.NY Digital Government Summit; Advisory Board Member, Moderator, Panelist.NY IT Leadership Forum; Moderator.NYS Forum; Co-chair - Business Analysis and Architecture Workgroup.

IT CONSULTANT, NYS OFFICE OF ATTORNEY GENERAL - INFORMATION TECHNOLOGY SERVICES• Collaborated with project teams and Bureaus in the OAG for the development and implementation of systems/applications• Collaborated with clients in JAD sessions to determine requirements and business process for the design and development of systems/applications• Collaborated with various Project Managers to determine project schedule based on system/application requirements and development; and with project teams in weekly SCRUM meetings to discuss development stages, requirements, testing, system changes/issues • Developed test plans/scripts; facilitated and participated in User Acceptance Testing• Assisted with managing system change/release log • Developed technical documentation, user guides, functional and technical design documents, SOPs, and business process documents for ITS and Bureaus within OAG; uploaded and edited intranet content into Drupal• Provided IT Support and Training to OAG users for systems/applications CONSULTANT, NYS DEPARTMENT OF HEALTH - NY MEDICAID MANAGEMENT INFORMATION SYSTEM (MMIS) • Collaborated and liaised with project teams, SMEs, NYS DOH, stakeholders and various NYS agencies and bureaus, including facilitating JAD sessions, for the analysis, design and development of NY MMIS documentation, following Agile methodologies• Research and analysis of NY Medicaid programs; eMedNY, FDA, Federal and State statutes related to Medicaid, CMS • Reviewed requirements for product delivery based in DDI schedule of deliverables• Developed NY Medicaid program policy manuals and documentation standards and guidelines• Coordinated efforts to develop and implement automated workflow process in SharePoint for tracking development stages of Medicaid policy manuals • Managed project status reports and weekly status meeting minutes; collected data for reporting using queries through SharePoint and Excel

Offer freelance technical writing support for clients in the public and private sector. • Review RFPs; gather required data and information• Prepare RFP responses for contracting employment background investigative services including contract addendums and attachments, and for legal services• Develop documentation templates• Consult with Attorneys, Paralegals; President/CEO, Director of Operations, Director of Sales, and investigative support staff

• Analysis of current and new operational procedures for updating and managing content stored in data repository and publishing content in print and multi-media formats• Collaborated with stakeholders for the design and development of operational workflow processes for print and multi-media products including: workflow development, User Acceptance Testing (UAT), workflow implementation, training internal and offshore teams using web-based tools, and monitoring workflow for continuous process improvements• Collaborated and communicated with SME’s, developers, and engineers to develop workflow process changes, and to ensure system and tool enhancements and efficiency• Communicated corporate change management procedures for organizational teams• Developed and tested SharePoint sites for storing internal user documents and knowledge-sharing• Developed technical reference manuals, user guides, workflow documentation, and operational procedures for publishing operations workflow processes• Developed training content and certification standards • Trained publishing operations teams in classroom and virtual environment, using WebEx and web-based tools• Managed content on intranet sites and in CMS - Contenta and SharePoint• Copyedited, proofread, and cite checked using Bluebook style for law publications • Published over 100 law titles per year and ordinances for over 1,000 municipalities in the U.S. in print and multi-media formats

SUNY Empire State College (January 2015 – December 2016)Part-Time Student Assistant/Coach Assisted in Academic Support• Updated content in training programs and content for educational video resources• Scheduled coaching sessions• Coached students in areas of academics, time management, and organization• Presented at events and orientations• Delivered content through Blackboard LMS and Skype, for knowledge sharing and coaching** Currently coaching on a volunteer levelJunior Achievement of Northeastern NY( Jan 2015-July 2015)Part-Time Program Assistant• Trained groups of 8-10 volunteers how to educate students on issues relating to work readiness, entrepreneurship and financial literacy through the use of experiential, hands-on programs in grades K-12• Maintained program status and volunteers in Access database• Taught JA programs in public and private school classrooms of 25-30 students using hands-on materials• Marketing communications through social media, and presentationsIndependent RepresentativeSilpada Designs (May 2010 – Jul 2016) • Developed business strategies, managed advertising, marketed and sold product• Recruited product representatives through social media sourcing• Performed Search Engine Optimization and social media marketing