Suzanne Perkins Email and Phone Number

Leads vision, strategy, and execution for all facets of Health Engagement Strategies, directing an 80-person team of coaches, consultants, coordinators, nurses, and other professionals delivering success in consulting engagements with public sector and commercial accounts. Maintains annual gross revenue in excess of $9M. * Coordinated and led 55 presentations to key stakeholders in the commercial and public sectors. * Secured sales of 4 dedicated onsite roles for 2022 and 11 onsite roles for 2021, leading to 10% two year average net new growth. * Expanded service offerings through achievements that included: o Negotiated with a national account to secure the placement of a dedicated Health Engagement Consultant and a nurse with a background in mental health to support evolving client and member needs. o Implemented an evaluation and referral process based on Social Determinants of Health. o Worked with Behavioral Health Teams to improve the referral process and increase collaboration. o Trained the team on mental health and crisis intervention processes and best practices. * Recognized as a Top Talent among Women in Leadership across the entire organization, invited to participate in collaboration meetings focused on Equity and Inclusion with the CEO, Chief Consumer Officer, and the vice presidents of Product and Human Capital. * In 2021, secured 94% participation in the Employee Engagement Survey out of 80 team members, with positive ratings that included 86.1% favorable employee experience index; 95.8% favorable Manager Effectiveness; 94.4% favorable Inclusion Index; 84.1% favorable/low on the Burnout Scale and 77.8% favorable/low Work Stress Index. * During the COVID-19 pandemic, pivoted the team from on-site roles to virtual models while retaining 95% of all staff and programs.

Supervised a team of eight direct reports and a total team of 50 professionals dedicated to building and strengthening relationships with enterprise accounts, serving as a liaison with the National Markets Clinical Team and Strategic Alliance Team. * Served as the volunteer Co-Leader of the Innovation Advocates Advisory Group, formed to inspire and engage with more than 1500 innovation advocates throughout UnitedHealth Group. Expanded community membership by 12% by recruiting more than 600 new innovation advocates. * Positioned the organization as an industry thought leader, leading presentations on Health Engagement Strategies at customer and broker forums, as well as meetings of professional associations

Effectively managed a cross-functional team engaged in research and development of a portfolio of analytics capabilities, continually fostering groundbreaking innovation to meet the needs of new and existing clients. Led the discovery and integration of new data sources and methodologies that served as the foundation for enhanced value. * Facilitated the development and delivery of training for the Customer Advisory Services (CAS) team on a national scale to build awareness of product enhancements and competitive advantages. * Collaborated with national accounts leaders, actuaries, and CAS forums to gather feedback and influence the improvement of the Motivating Health Ownership framework and tool.

Hired to supervise the Southeast Health Strategies and Onsite team, consistently meeting and surpassing targets for budget, client growth, healthcare cost affordability and client satisfaction. Developed and delivered presentations to clients and prospects. * Continually identified opportunities to lower medical costs through the analysis of claims, demographics, utilization, and other healthcare data. * Fostered an environment of professional support and motivation among the team, leading to all direct reports assuming leadership or contributory roles in national projects as well as a 97% Employee Engagement Score in 2015, surpassing segment and region results. * Worked closely with leaders in the Southeast to support RFPs, Customer Advisory Council meetings, strategic engagements with customers, and the development of broker strategies.

Accelerated penetration of 14 markets, increasing market share by 300,000 subscribers. Directed program related activities for multiple clients with annual revenues of $10M and more than 20 active concurrent projects.