Business professional with proven experience designing and delivering complex, cross-functional projects from concept to execution in service provider industry. Results driven, consultative team player with demonstrated ability to deliver multiple projects on-schedule and within budget. Detailed understanding of business solutions and technology infrastructures used in programs for Sales and Marketing Operations, Order to Activation Processes - Customer Experience, Dealer Management, Programming, Customer Care and Legal business domains in the satellite TV industry.- Leadership – Experience in building and leading teams for execution of national and regional programs. Hands-on, creative approach to designing and directing business solutions, while empowering team members with ownership and accountability. Skillful in resource utilization to maximize team member results. Pro-active, quick learner, flexible, detailed and well-organized with ability to thrive in a fast-paced, complex environment.- Planning, Solution Design and Management – Expertise in innovating and streamlining business and IT operational processes to enrich customer experience and satisfaction. Ability to evaluate data, from multiple sources, for end-to-end diagnoses of issues to produce creative and effective solutions. Experience documenting detailed business and IT requirements including required reporting and KPI metrics to track projects throughout entire lifecycle. - Communication and Presentation – Excellent written and oral communication, as well as listening skills for clear communication and comprehension. Recognized for delivering executive level presentations that are focused, informative, and comprehensive. Proficient in Word, Excel, PowerPoint, Access and Visio.