Suzanne O'Connor Email and Phone Number

www.littlechimneys.com

• Building and maintaining a customer base with a turnover of over 6 million• Winning new work, ensuring services are set up correctly and are profitable• Project Managed the design, content and implementation of GBN Services new website • Responsible for the performance of the web site and uploading news stories, licences,documents and information required to keep it current and informative • Implementing and managing other marketing requirements to include newsletters, social media, press releases etc• Obtained WAMITAB (Operator Competence Certificate)

Providing Recycling and Waste Management, Cleaning, Litter Picker, Facilities Management; Security, Stewards and any other support services to the Event Industry.With 16 years experience in providing sustainable solutions for events ranging from corporate functions to sporting events, festivals and exhibitions, I have gained invaluable experience in the importance of attention to detail, excellent service delivery and value for money which enabled me to provide a reliable and cost effective package to many event suppliers, organisers and venues throughout the UK.

Achievements: > Successfully managed a team responsible for providing support and customer services to approximately 2000 customers> Developed and implementated a company wide bespoke customer support system> Procured state of the art telephone system with technology to capture and analyse call data> Implemented customer support processes, procedures and KPI's> Developed and implemented training syllabus’s for all customer supporting staff> Developed a successful 'Events' service offering, providing cleaning, recycling and waste management for special events within the greater London area.